Gartner Conversational AI Magic Quadrant Report 2022

Recognized as a Niche Player in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI

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Yellow.ai Named a Niche Player in 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI

Our 1000+ happy customers and Gartner analysts are a testimony to Yellow.ai’s platform excellence.

In this report, Gartner® has reviewed thousands of Enterprise Conversational AI vendors and named Yellow.ai a Niche Player in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI.

Find your niche with us. Because we know, what you want is unique.

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KEY TENETS OF OUR SUCCESS

We believe that the following got us on to the Magic Quadrant

Product & Roadmap

Scale & Execution

Customer Success

At Yellow.ai, we combine the power of human intelligence and AI, with active learning to deliver on-demand total experience at scale. Business leaders can see results right from the start and achieve their goals faster, with higher efficiency.

Build powerful engagements across customer and employee bases with an intuitive no-code bot-building platform with built-in integration capabilities to major applications.
Deliver delightful CX with the help of Inbox – our omnichannel CX platform that handles all customer interactions happening on a multitude of channels through a single dashboard.
Build once, deploy anywhere without having to reinvent the wheel.
Integrate custom and off-the-shelf applications, with high flexibility. Our wide range of pre-built templates and domain specific intents help your business get started with ease.

Yellow.ai Co-founder Explains Agent Assist Platform

Achieve 60% Automation in 30 days

Train Your Bot on 1000s of Pages in Minutes

Be it zero to hundred or hundred to a million, with us, you can meaningfully and seamlessly scale integrations that matter to you. We have over 100 pre-built integrations that enable you to provide the best CX.

Automate interactions across various touchpoints in the consumer journey i.e. pre-purchase, purchase, post-purchase and get a unified view of customers across interactions, channels and lifecycles.
Unlock the business value of connecting people, processes and enterprise applications on a single, scalable platform to optimize CX and increase CSAT while reducing costs.
Go beyond simple FAQ bot and deploy advanced chatbots that can hold natural, humanistic conversations.
Take advantage of horizontal scaling of virtual assistants across industries and use cases to cater to changing operational needs.

Natural Language Processing

Multi-Cloud Hosting

Dialogue Management for Chatbots

“The team is proactive, accommodating, flexible & sound knowledge of the subject. They have always delivered the quality product & on timely basis.”

“Yellow.ai is among the best platforms to create chatbot solutions. It is easy to use and almost all options can be customized as per requirement.”

“Yellow.ai allows easy integration with portals. It has easy to implement use cases and the guided workflows function smoothly. Their cloud solution and the latest interface are amazing.”

How Waste Connections Saved $250K Per Month

BPCL Handling 80 Million+ Platform Conversations

ZALORA Delivering Millions of Seamless Shopping Experiences

ONE PLATFORM

Total Experience Automation

Customer Experience Automation

Employee Experience Automation

Across Text & Voice Channels

In 100+ Languages

Pre-built Integrations

Automate to connect, converse and convert your customers into loyalists with these functions

Customer Support Automation

Customer Engagement Automation

Conversational Commerce

Happier employees make happier customers

HR Automation

ITSM Automation

Supply Chain Automation

With an omnichannel platform, engage with your customers and employees across major channels.

Voice: IVR, Alexa, Google Assistant

Text: Web, App, WhatsApp, Apple Business Chat, Instagram, Facebook, and more

Hi, Hola, Konnichiwa, Bonjour!

Choose from 100+ languages because there are many languages your customers want to engage with you in! Check out the list of Native Language Support offered on our platform, across text and voice.

Why reinvent the wheel?

Yellow.ai’s integrations ecosystem has 100+ pre-built integrations that enable your business to seamlessly connect your existing systems and tools to provide a unified customer experience.