Leo Coffee provides exceptional customer engagement and expands sales

Founded

1910

Website

www.leocoffee.co.in

Channels

WhatsApp, PWA

Use Cases

Customer Support, Commerce

Challenge

Solution

Impact

Challenge

Lockdown and absence of call centers make expanding online sales difficult

With the onset of the pandemic, we saw many coffee houses and eateries closing down. Even Leo Coffee had to shut down its services. Business via their e-commerce stores was just over 1 percent. And with their call-centers closing down, responding to thousands of queries coming every day became a repetitive and arduous task. Apart from this the ever-expanding coffee blends of Leo Coffee was hard to update in all e-commerce stores and would consume a lot of unnecessary time.

Solution: Dynamic AI agent – Leo

Leo – The intelligent Virtual Assistant

Yellow.ai deployed channel-agnostic AI-powered retail with a very interactive UI bot based on our model retail solution Canary, across Facebook, WhatsApp, and on Leo e-store. The Intelligent virtual assistant is providing exceptional customer engagement while combating innumerable queries from the customer and at the same time helping customers subscribe and order the pure blends from Leo Coffee from the bot interface.

Easy payment gateway

Easy payment gateway via Google pay and other UPI based payment provided through the API integration, again on the Instant messaging chatbot interface.

Shopify integration

The integration of Leo Bot with Shopify enables the auto-update of all merchandise as updated on the Leo e-store