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Learn how yellow.ai helped Indonesia’s retail tech company to reduced query handling time and increased CSAT by 45%.
Sayurbox is a farm-to-fork, mobile-first e-commerce platform for purchasing fresh produce that is cherry-picked, and delivered directly from farms to consumers (B2C) and restaurants (B2B). They function in Banten, West Java, and Jakarta.
The client serves an altruistic purpose of dis-entwining the demand and supply chain for a vast population and faced umpteen customer support queries with long wait time and limited agent help.
yellow.ai built a digital assistant that answers customer queries and helps with placing, tracking, and confirming an order followed by COD payment through the API provided by SayurBox.
Customers can interact with the virtual assistant on WhatsApp and Web, providing easily accessible support and improving customer experience by leaps and bounds.
A support desk runs on a reactive basis wherein the query is simply routed. The Sayurbox virtual assistant searches multiple systems to find the best match for the query. The accuracy of this system querying increases with conversations. The more people converse with the chatbot, the better and more precise will be the resolution.
Increase in CSAT