Yes(35+)
Yes(Limited)
No
No
How conversational AI is transforming the retail and e-commerce industry?
Automate more than 60% in less than 30 days with our AI-powered no-code platform to build industry agnostic solutions and delight both customers and employees leveraging pre-built integrations and workflows.
Vice President, Enterprise (>1000 employees)
While our platform sources out the best candidates for you, it also enables you to support your employeesfrom the day they join till their last day with 24/7 access to resources and information, instantly, improving productivity by 30% and ESAT by 15% with Yellow.ai’s hyper-automation platform that seamelessly connects with your enterprise stack.
How customer interacts with your brand has become more complicated than ever with access to plethora of digital channels! Automate the entire journey to proactively engage with customers anytime, anywhere across their preferred channels, leading to improved CSAT by 20% and increased revenue by 23%!
Our robust NLP and voice engine understands the user intent with atleast 98% accuracy and truly delivers empathetic and humane conversations with 110+ language support across voice and text channels.
Our platform not only can handle majority of the customer queries, but is also equipped to make human agents more productive, by enabling smooth handover to human agents during complex queries.
Our platform supports human agents by equpping them with right resource at the right time and at the same time, human agents, based on their live interactions , can automate workflows thereby improving the virtual assistant at every step of the journey.
Catering to nuances of the very specific industry across different geographies and channels to ensure that every interactions follows our end-to-end security protocol with sensitive data being masked using SHA encryption!
| KEY FEATURE | YELLOW.AI | OMILIA | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
|||||||||||||||||
|
|||||||||||||||||
|
|||||||||||||||||
|
|||||||||||||||||
|
|||||||||||||||||
Disclaimer: Based on information available in the Omilia website.
"The yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month"
Project Director
"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers"
Project Director
“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”
Business Unit Head
“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%”
Lead, Digital
“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”
CIO
“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”
We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.
Customer Experience and epayments Director, Southeast Asia, Zalora
