Global enterprises trust Yellow.ai over Omilia

“My experience with Yellow.ai
has been wow!”

-Rajendra B

Vice President, Enterprise (>1000 employees)

What makes global enterprises choose Yellow.ai?

Attract, Engage & Retain your superheroes

While our platform sources out the best candidates for you, it also enables you to support your employeesfrom the day they join till their last day with 24/7 access to resources and information, instantly, improving productivity by 30% and ESAT by 15% with Yellow.ai’s hyper-automation platform that seamelessly connects with your enterprise stack.

From pre-purchase to post-sales, every interaction matters

How customer interacts with your brand has become more complicated than ever with access to plethora of digital channels! Automate the entire journey to proactively engage with customers anytime, anywhere across their preferred channels, leading to improved CSAT by 20% and increased revenue by 23%!

Make those conversations count!

Our robust NLP and voice engine understands the user intent with atleast 98% accuracy and truly delivers empathetic and humane conversations with 110+ language support across voice and text channels.

Keep humans in the loop, always

Our platform not only can handle majority of the customer queries, but is also equipped to make human agents more productive, by enabling smooth handover to human agents during complex queries.

Improve query resolution time by 70% with real-time insights

Our platform supports human agents by equpping them with right resource at the right time and at the same time, human agents, based on their live interactions , can automate workflows thereby improving the virtual assistant at every step of the journey.

With Privacy, Security & Compliance at heart of our platform

Catering to nuances of the very specific industry across different geographies and channels to ensure that every interactions follows our end-to-end security protocol with sensitive data being masked using SHA encryption!

Why global enterprises choose Yellow.ai over Omilia:

KEY FEATURE YELLOW.AI OMILIA
All Messaging platforms support (Whatsapp & FB Messenger etc.,)
Yes(35+)
Yes(Limited)
Email Deflection
Yes
No
Voice Deflection
Yes
(Limited)
Smalltalk and generic responses
Yes
Yes
Multiple intent training and recognition
Yes
No
Pre-built training models for common domains
Yes
No
Integrated audience segmentation
Yes
No
Native support for local Indian Languages (except Hindi)
100+
29
Deliver documents & media files within messages
Yes
No
Send messages via push notifications
Yes
No
Global & step-level context management
Yes
No
Full in-premise deployment
Yes
No
Full in-premise deployment
Yes
No
Customer-bot connector : Unlock systems of record with an agent that runs behind your enterprise firewall and facilitates secure data exchanges between on-premise systems and bot's cloud-based infrastructure
Yes
No
Integrated Content management system
Yes
No
Auto ML ( Unsupervised Learning )
Yes
No
Integrated survey module
Yes
No
Knowledge extraction using NLG & ML
Yes
No
High NLP efficiency with 50% less training requirement
Yes
No
Analytics to give real-time insights into bot usage
Yes
Yes

Disclaimer: Based on information available in the Omilia website.

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