Yellow.ai takes your automation live – faster and better. Yellow.ai’s enterprise-grade conversational AI platform is agile, scalable, and robust with 24*7 support to assist you in achieving your business goals. It’s more than just better than LivePerson. It’s the ‘only’ solution you need.
Voice AI is revolutionizing conversational CX and future-ready brands are deploying Voice AI to stay ahead of the curve. Yellow.ai will provide your brand a great launchpad to kick off your CX automation journey.
With Yellow.ai’s robust knowledge management features, you can enable your bot to understand thousands of pages in seconds, fetch and produce relevant information, which would help you to reduce costs, and improve customer experience.
Multilingual at Scale
Connect with your customers in a language that is native to them, and win their hearts. Yellow.ai’s Multilingual sentence embedding based model enables customers to train intent classification models in one language and leverage the same training data for NLU across languages.
Ditch the CRMs built for the last decade. New age enterprises have agents & VA’s work hand-in-hand, offering recommendations, validating predictions & making each other better.
Our VAs are not static. They crunch millions of anonymised conversations happening across the platform daily to improve predictions & get better with time.
Think beyond traditional support. With Engage, your agents & marketers can map user journeys & reach out to consumers proactively – at the right time, right place.
|Web and Mobile App SDKs||Yes||Yes|
|Advanced NLP and ML Capabilities|
|Document Cognition (Search across thousands of documents)||Yes||No|
|Integrated audience segmentation||Yes||No|
|Native support for local languages||Yes||No|
|Deliver documents within messages||Yes||Yes|
|Integrated CRM and AI-powered ticketing||Yes||No|
|Enterprise-Grade Security, Compliance and Administration|
|Customer-bot connector: Unlock systems of record with an agent that runs behind your enterprise firewall and facilitates secure data exchanges between on-premise systems and bot’s cloud-based infrastructure||Yes||No|
|Image processing and OCR for unstructured documents||Yes||No|
|Build and Test Bots|
|Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains.||Yes||No|