Go beyond just relying on a LivePerson with AI

Yellow.ai takes your automation live – faster and better. Yellow.ai’s enterprise-grade conversational AI platform is agile, scalable, and robust with 24*7 support to assist you in achieving your business goals. It’s more than just better than LivePerson. It’s the ‘only’ solution you need.

Global enterprises trust Yellow.ai over the rest

Brands
Brands
Brands
Brands
Brands
Brands
Leading Conversational AI Platform in 2021 Planning Guide for Customer Engagement.
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Key Vendor to improve Customer Self-Service and Self-Solve
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Advanced Virtual Assistant Provider (AVA) in Emerging Technologies and Trends Impact Radar:AI
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Award-winning enterprise-grade
conversational AI platform

Voice AI

Voice AI is revolutionizing conversational CX and future-ready brands are deploying Voice AI to stay ahead of the curve. Yellow.ai will provide your brand a great launchpad to kick off your CX automation journey.

Knowledge Management

With Yellow.ai’s robust knowledge management features, you can enable your bot to understand thousands of pages in seconds, fetch and produce relevant information, which would help you to reduce costs, and improve customer experience.

Multilingual at Scale

Connect with your customers in a language that is native to them, and win their hearts. Yellow.ai’s Multilingual sentence embedding based model enables customers to train intent classification models in one language and leverage the same training data for NLU across languages.

Humanistic, 1:1 conversations

Keeps Human-in-the-Loop

Ditch the CRMs built for the last decade. New age enterprises have agents & VA’s work hand-in-hand, offering recommendations, validating predictions & making each other better.

Proactively Learns

Our VAs are not static. They crunch millions of anonymised conversations happening across the platform daily to improve predictions & get better with time.

Revenue House

Think beyond traditional support. With Engage, your agents & marketers can map user journeys & reach out to consumers proactively – at the right time, right place.

Why global enterprises choose Yellow.ai over LivePerson:

Key featureYellow.AILivePerson
Omni-channel
Web and Mobile App SDKs Yes Yes
IVR support Yes No
Languages Supported100+40
Advanced NLP and ML Capabilities
Document Cognition (Search across thousands of documents) Yes No
Integrated audience segmentation Yes No
Platform capabilities
Native support for local languages Yes No
Deliver documents within messages Yes Yes
Integrated CRM and AI-powered ticketing Yes No
Enterprise-Grade Security, Compliance and Administration
Customer-bot connector: Unlock systems of record with an agent that runs behind your enterprise firewall and facilitates secure data exchanges between on-premise systems and bot’s cloud-based infrastructure Yes No
Image processing and OCR for unstructured documents Yes No
Build and Test Bots
Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains. Yes No

1000+ happy customers and counting

“The Yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“Yellow.ai chatbot has helped lower 25,000 calls coming into our call centers every month.”

Eric Hansen

CIO

“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”

Strategic Initiative team

“We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with Yellow.ai’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

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