Chatbots vs Conversational AI - What’s the Difference?
A next-gen TX automation platform, Yellow.ai brings game-changing Dynamic AI agents to help enterprises deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale.
Request a demo
Advanced virtual assistant provider (AVA) in emerging technologies and trends impact radar:AI
Read Report
Advanced Virtual Assistant Provider (AVA) in Emerging Technologies: Tech Innovators in Conversational AI and Virtual Assistants
Read Report
Virtual Enterprise Assistant Provider for Emerging Technologies and Trends Impact Radar: Hyperautomation
Read Report
Leading Conversational AI Platform for 2021 Strategic Roadmap for Enterprise AI: Natural Language Architecture
Read Report
Recommended as Chatbot Provider for 2021 CIO Agenda: A Banking and Investment Services Technology and Service Provider Perspective
Read Report
Recommended as Virtual Customer Assistant Provider in Digital Commerce Vendor Guide, 2021
Read Report
CRMs are archaic. New age solutions such as ours have agents + chatbots along with active learning to deliver on-demand customer experience at scale to achieve 60% automation in just 30 days.
Using FAQs to train chatbots is a lot of manual work. We connect with your knowledge base to train our VAs on thousands of documents and past tickets- exponentially decreasing time to go live.
Our chatbots, once trained in English, tackle queries in 100+ languages, without extra training. The NLP engine behind these chatbots provides on-point resolution on a real-time and with a 98% accuracy rate.
With up to ~80% of queries being automated, you can reduce operational costs and free your agents to handle the complex tasks and critical queries.
Support your customers around the globe, across 35+ text & voice channels, in 120+ languages, 24x7. Plus, Yellow.ai has tons of integrations to make your conversations comprehensive and productive, from day zero.
The intuitive UI simplifies workflow of CSAs thus reducing query resolution times across channels. Seamlessly handover complex queries to a live agent when required.
Features such as automated contact creation and AI-powered response suggestions gives agents more context about the past tickets and helps answer queries, quickly. Complex SLA and escalation systems ensure no ticket is ever missed.
Use powerful no-code workflow builder to create automations around SLA, working hours, reminders, and more, right from inbox.
| Key feature | Yellow.AI | freshdesk |
|---|---|---|
| Omni-channel | ||
| Web and Mobile App SDKs |  Yes |
Yes |
| Email Deflection | Yes |
 50% |
| Voice Platforms support | Yes |
Yes |
| Email Automation | Yes |
 No |
| Languages Supported | 120+ |
43 |
| Advanced NLP and ML Capabilities | ||
| High NLP efficiency with 50% less training requirement. | Yes |
Yes |
| Document Cognition (Search across thousands of documents) | Yes |
No |
| Multiple Bot Orchestrator | Yes |
No |
| Agents can see multiple channels within one centralized, customizable interface | Yes |
No |
| NLP training report for utterance conflicts. | Yes |
No |
| Dynamic canned response for live agents. | Yes |
No |
| Platform capabilities | ||
| Deliver documents within messages | Yes |
No |
| Prebuilt Industry Domain Vertical Apps (HT, IT Support, Insurance, Banking, Marketing, Lead Gen, Procurement) | Yes |
No |
| Integrated web-based development layer | Yes |
No |
| Integrated Knowledge management and content management layer | Yes |
No |
| Multilingual Capabilities, with on the fly language change capabilities | Yes |
No |
| Sentiment based event management | Yes |
No |
| UX Customizations for Web and App based Bots | Yes. Platform UI provides deep control over appearance, behaviour and runtime characteristics. Also controllable through code. |
No |
| Enterprise-Grade Security, Compliance and Administration | ||
| Customizable MIS reporting and analytics | Yes |
No |
| Full on-premise deployment | Yes |
No |
| Knowledge extraction using NLG & ML | Yes |
No |
| Build and Test Bots | ||
| Easily format chatbot responses as images, cards, quick options, etc. | Yes |
No |
| Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions. | Yes |
No |
| Manage bots, determine bot and task availability, configure deployment channels, and more from a centralized admin console | Yes |
No |
"The yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month"
Ananth Prakash
Project Director
"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers"
Ishita Sharma
Project Director
“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”
Pranshu Rastogi
Business Unit Head
“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%”
Rishabh Ranjan Pathak
Lead, Digital
“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”
Eric Hansen
CIO
“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”
Strategic Initiative team
We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.
Kannan Rajaratnam
Customer Experience and epayments Director, Southeast Asia, Zalora
Surpass sluggish query resolution times and
skyrocket your CSAT scores by adopting Yellow.ai
