Chatbots vs Conversational AI - What’s the Difference?
A next-gen TX automation platform, Yellow.ai brings game-changing Dynamic AI agents to help enterprises deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale.Request a demo
Leading conversational AI platform in 2021 planning guide for customer engagement.Read Report
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Awarded as a leader in G2 Grid® for Bot PlatformsRead Report
CRMs are archaic. New age solutions such as ours have agents + chatbots along with active learning to deliver on-demand customer experience at scale to achieve 60% automation in just 30 days.
Using FAQs to train chatbots is a lot of manual work. We connect with your knowledge base to train our VAs on thousands of documents and past tickets- exponentially decreasing time to go live.
Our chatbots, once trained in English, tackle queries in 100+ languages, without extra training. The NLP engine behind these chatbots provides on-point resolution on a real-time and with a 98% accuracy rate.
With up to ~80% of queries being automated, you can reduce operational costs and free your agents to handle the complex tasks and critical queries.
Support your customers around the globe, across 35+ text & voice channels, in 120+ languages, 24x7. Plus, Yellow.ai has tons of integrations to make your conversations comprehensive and productive, from day zero.
The intuitive UI simplifies workflow of CSAs thus reducing query resolution times across channels. Seamlessly handover complex queries to a live agent when required.
Features such as automated contact creation and AI-powered response suggestions gives agents more context about the past tickets and helps answer queries, quickly. Complex SLA and escalation systems ensure no ticket is ever missed.
Use powerful no-code workflow builder to create automations around SLA, working hours, reminders, and more, right from inbox.
"The yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month"
"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers"
“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”
“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%”
“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”
“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”
We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.
Surpass sluggish query resolution times and
skyrocket your CSAT scores by adopting Yellow.ai
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