Global enterprises trust Yellow.ai over Amelia.ai

“My experience with Yellow.ai
has been wow!”

-Rajendra B

Vice President, Enterprise (>1000 employees)

Why customers choose Yellow.ai over Amelia?

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Why do enterprises prefer Yellow.ai?

A vast channel integration ecosystem to choose from

Give your customers the best of automation with seamless integrations with over 100+ industry leading support platforms for a unified and enhanced customer experience.

Your scalable and future-ready TX platform

With just half the data, our platform gives higher accuracy in providing results as compared to leading conversational AI providers!

Scale interactions and personlization opportunities based on user sentiments, topography and large amounts of user touchpoints.

Robust Insights Engine & Knowledge Management capabilities

With Yellow.ai’s insights engine & robust knowledge management functionality, connect your knowledge base & train the bot to understand thousands of pages in seconds to fetch and produce relevant information, Reduce costs, decrease go-live time exponentially and improve customer experience.

Enable smarter B2C interactions with Voice

Give momentum to your Total Experience (TX) automation journey with Voice AI. Deploy Text & Voice AI to stay ahead of the curve and soar to greatness.

Building total experience automation for enterprises

Support your customer and employees needs around the globe, across 35+ text & voice channels, in 120+ languages, 24x7. Improve CSAT by 20% and ESAT by 95% with Yellow.ai’s hyper driven automation platform

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Once trained in English, Yellow.ai’s Dynamic AI agents, will process requests in 100+ languages ​​without additional training. The NLP engine behind this provides pinpoint resolution with 98% accuracy in real time.

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Harness the power of agents + chatbots along with active learning to deliver on-demand customer experience at scale to achieve 60% automation in just 30 days.

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Give your agents more power and context to past queries with features such as automated contact creation and AI-powered response suggestions to help answer queries quickly. In-built complex SLA and escalation mechanisms ensure that no ticket goes unanswered.

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Yellow.ai vs Amelia: Competitive Comparison

Key feature Yellow.ai Amelia
Web and Mobile App SDKs
Yes
Yes
Messaging platforms support
Yes
Yes(Limited)
Voice Platforms support
Yes
Yes
Email and IVR support
Yes
Yes
SMS support
Yes
Yes
Email Deflection
Yes
Unknown
Email Automation
Yes
Yes
Voice Deflection
Yes
Unknown
Smalltalk and generic responses
Yes
Yes
Multiple intent training and recognition
Yes
Yes (Limited)
Pre-built training models for common domains
Yes
Yes
Integrated cognitive Support desk and Agent routing
Yes
Yes
Configurable alerts and notifications based on customer messages
Yes
Yes
Integrated audience segmentation
Yes
Unknown
Native support for local Indian Languages (except Hindi)
Yes (120+ Languages)
Yes (Limited)
Deliver documents & media files within messages
Yes
No
Send messages via push notifications
Yes
No
Global & step-level context management
Yes
Unknown
Multilingual Capabilities, with on the fly language change capabilities
No
Retargeting via campaign manager
Yes
No
Full in-premise deployment
Yes
Yes
Analytics to give real-time analytics into bot usage
Yes
Yes
Customizable MIS reporting and analytics
Yes
Yes
Customer-bot connector : Unlock systems of record with an agent that runs behind your enterprise firewall and facilitates secure data exchanges between on-premise systems and bot's cloud-based infrastructure
Yes
Unknown
Integrated Content management system
Yes
No
Image processing and OCR for unstructured documents , Document Cognition
Yes
No
Easily format chatbot responses as images, cards, quick options, etc.
Yes
No
Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions.
Yes
No
Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains.
Yes
Yes
Manage bots, determine bot and task availability, configure deployment channels, and more from a centralized admin console
Yes
Yes
Integrated Survey Module
No
NLP Models & Configurations
Yes
Yes
Auto ML (Unsupervised learning)
Yes
Unknown
Pre Defined Bot Synonyms(global synonyms) vs Entity Synonym(specific to an intent)
Yes
No
No Code Interruption Management
Yes
Yes
Entity Amendment
Yes
No
GUI Integrated NLP analysis
Yes
No
Scope Based API Management
Yes
Yes
Auto Dialog Generation
Yes
No
Filter Response as per audience, channel
Yes
No
Interaction Recording over Web widget
Yes
No
Knowledge extraction using NLG & ML.
No
NLP training report for utterance conflicts.
No
High NLP efficiency with 50% less training requirement.
No

Disclaimer: Based on the Information available in the amelia website.

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