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How conversational AI is transforming the retail and e-commerce industry?
The world’s leadingTotal Experience (TX) Automation platform powered by Dynamic AI-agents allows you to provide a VOICE to your experiences leading to Delighted Customers, Happier Employees. Harness the power of state-of-the-art NLP engine, smart analytics & comprehensive support across 100+ languages and 35+ text and voice channels and scale to new heights!
Vice President, Enterprise (>1000 employees)
Advanced Virtual Assistant Provider (AVA) in Emerging Technologies and Trends Impact Radar:AI
Read ReportGive your customers the best of automation with seamless integrations with over 100+ industry leading support platforms for a unified and enhanced customer experience.
With just half the data, our platform gives higher accuracy in providing results as compared to leading conversational AI providers!
Scale interactions and personlization opportunities based on user sentiments, topography and large amounts of user touchpoints.
With Yellow.ai’s insights engine & robust knowledge management functionality, connect your knowledge base & train the bot to understand thousands of pages in seconds to fetch and produce relevant information, Reduce costs, decrease go-live time exponentially and improve customer experience.
Give momentum to your Total Experience (TX) automation journey with Voice AI. Deploy Text & Voice AI to stay ahead of the curve and soar to greatness.
Support your customer and employees needs around the globe, across 35+ text & voice channels, in 120+ languages, 24x7. Improve CSAT by 20% and ESAT by 95% with Yellow.ai’s hyper driven automation platform
Once trained in English, Yellow.ai’s Dynamic AI agents, will process requests in 100+ languages without additional training. The NLP engine behind this provides pinpoint resolution with 98% accuracy in real time.
Harness the power of agents + chatbots along with active learning to deliver on-demand customer experience at scale to achieve 60% automation in just 30 days.
Give your agents more power and context to past queries with features such as automated contact creation and AI-powered response suggestions to help answer queries quickly. In-built complex SLA and escalation mechanisms ensure that no ticket goes unanswered.
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Disclaimer: Based on the Information available in the amelia website.
"The yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month"
Project Director
"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers"
Project Director
“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”
Business Unit Head
“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%”
Lead, Digital
“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”
CIO
“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”
We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.
Customer Experience and epayments Director, Southeast Asia, Zalora
