Generative AI-powered self-service: The future of customer support

Over 5 million business users take precedence on this popular messaging platform today. This makes WhatsApp for Business an indispensable element of a successful omnichannel marketing strategy.

Automation is breaking silos between sales, service, marketing and commerce – bringing together an integrated brand experience at every customer touchpoint. Voice AI is the new wave of conversational CX which is here to transform contact centers from being items of cost to items of revenue. Businesses that want to stay ahead in the game are adopting Voice AI to deliver exceptional customer experiences.

Global enterprises are realizing that they need to keep customers engaged to grow their business in a sustainable manner using messaging that matters, crafting messages that engage its recipients on a regular basis on the channel that is most used today – Instagram. Over 81% of people research products on Instagram before making a purchase. While people are ready to interact on Instagram, is your business ready to handle the high volume of interactions? Yellow.ai makes conversations happen at scale, driving conversions without having to invest.