What does it mean for a business to be truly customer-centric: Customer demands are dynamic. Businesses need to adapt quickly to changing customer needs, especially in the new normal to provide an end-to-end experience that ticks all boxes.
Are brands ready to incorporate AI into their customer operations? While AI and automation definitely can revolutionize CX, what are the metrics that we need to look at to understand if a brand is really ready for automation?
Using data-driven decisions to design successful CX: Mary talks about why customer data and feedback is crucial to building an experience that customers love.
Co-Founder & CEO, Yellow.ai
Raghu Ravinutala is the CEO and Co-Founder of Yellow Messenger, a conversational AI company enabling enterprises to automate their core business processes and maintain business continuity. He is an alumni of NIT Warangal where he completed his B-Tech in the year 2000. Ever since then, Raghu has been working in the field of technology both in the bay area and India.
Mary Drumond is Chief Marketing Officer at Worthix and the dynamic host of the riveting Voices of Customer Experience Podcast.. She is passionate about consumer behavior and has extensive experience in marketing research, focusing on customer experience (CX) and customer experience management (CEM). Mary currently serves as a board member for the University of Georgia Master’s in Market Research program, Officium Labs, and Latinas in Tech. Outside of work.