Omni-channel CX strategy – Putting your best foot forward with Soltius PT. Indonesia (in Bahasa)
Application Consultant, PT. Soltius Indonesia
Presales Manager/Solution Architect, Yellow.aii
What will you learn?
While the advent of the Covid-era accelerated the need for digital transformation for brands across the globe, many jumped into it in urgency, blindfolded and not equipped with any relevant precedence to take lessons from. So as a brand championing the cause of CX automation globally, we would like you to get both a macro and micro-level view of the scope and challenges in switching to conversational commerce automation.
Willie Gandapriatna is an ERP consultant, especially SAP Business One. He joined Soltius Indonesia in 2015. Willie is very happy to be able to have a positive impact on customers through the solutions provided in implementation. Along with changes in business behavior today, Soltius Indonesia continues to innovate in providing solutions to customers. In this case, Willie had the opportunity to provide information about this solution to customers from Soltius Indonesia.
Presales Manager/Solution Architect, Yellow.ai
Experience as presales within 8 years, handled some of big tenders in Indonesia which have amount more than IDR 1 trillion. Specialties: IT Solution Strategic, Marketing Concept, Team Leadership.