Omni-channel CX Strategy – Putting your best foot forward with Soltius PT. Indonesia (in Bahasa)

What will you learn?

• While the advent of the Covid-era accelerated the need for digital transformation for brands across the globe, many jumped into it in urgency, blindfolded and not equipped with any relevant precedence to take lessons from. So as a brand championing the cause of CX automation globally, we would like you to get both a macro and micro-level view of the scope and challenges in switching to conversational commerce automation.