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The Key to Building A Superior CX in the New Normal

Raghavendra Kumar Ravinutala

CEO & Co-Founder, Yellow.ai

Nate Brown

Chief Experience Officer, Officium Labs

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What will you learn?

What constitutes a great customer experience

  • Customer demands are dynamic. Businesses need to adapt quickly to changing customer needs, especially in the new normal to provide an end-to-end experience that ticks all boxes.

How the pandemic has changed the way businesses look at CX

  • The COVID-19 pandemic has redefined customer interactions. Discover how businesses can ensure that their customers feel like one in a million when the majority of interactions are online.

The biggest challenges in implementing successful CX

  • 83% of customer experience initiatives end up in failure. Why does this happen and how can you ensure your business does not end up as another statistic?

About Speakers

Raghu Ravinutala

CEO & Co-Founder, Yellow.ai

Raghu Ravinutala is the CEO and Co-Founder of Yellow.ai, a conversational AI company enabling enterprises to automate their core business processes and maintain business continuity. He is an alumni of NIT Warangal where he completed his B-Tech in the year 2000. Ever since then, Raghu has been working in the field of technology both in the bay area and India.and US, she holds firmly to the notion that there is a solution to every customer problem, regardless of circumstances, capabilities or budget.
Nate Brown

Chief Experience Officer, Officium Labs

Nate loves all things customer. His sweet spot is helping employees to understand the customer journey and how they play a in role in improving it. He is well versed in a variety of CX disciplines, including journey mapping, survey process and analysis, voice of the customer programs, employee engagement and many more.

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