The Key to Building A Superior CX in the New Normal

Speakers
Nate Brown

CXO, Officium Labs

Raghu Ravinutala

CEO & Co-Founder yellow.ai

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What will you learn?

1

What constitutes a great customer experience

Customer demands are dynamic. Businesses need to adapt quickly to changing customer needs, especially in the new normal to provide an end-to-end experience that ticks all boxes.

2

How the pandemic has changed the way businesses look at CX

The COVID-19 pandemic has redefined customer interactions. Discover how businesses can ensure that their customers feel like one in a million when the majority of interactions are online.

3

The biggest challenges in implementing successful CX

83% of customer experience initiatives end up in failure. Why does this happen and how can you ensure your business does not end up as another statistic?

About Speakers

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