Learn How to Craft a Winning Omnichannel CX Strategy in 2022
CEO & Co-Founder yellow.ai
CXO, Officium Labs
Customer demands are dynamic. Businesses need to adapt quickly to changing customer needs, especially in the new normal to provide an end-to-end experience that ticks all boxes.
The COVID-19 pandemic has redefined customer interactions. Discover how businesses can ensure that their customers feel like one in a million when the majority of interactions are online.
83% of customer experience initiatives end up in failure. Why does this happen and how can you ensure your business does not end up as another statistic?
Raghu Ravinutala is the CEO and Co-Founder of Yellow Messenger, a conversational AI company enabling enterprises to automate their core business processes and maintain business continuity. He is an alumni of NIT Warangal where he completed his B-Tech in the year 2000. Ever since then, Raghu has been working in the field of technology both in the bay area and India.
Nate loves all things customer. His sweet spot is helping employees to understand the customer journey and how they play a in role in improving it. He is well versed in a variety of CX disciplines, including journey mapping, survey process and analysis, voice of the customer programs, employee engagement and many more.