How 300 Childbots Work Together to Generate Revenue and Improve CSAT

Tejeswi Sreekantan

CEO & Co-Founder, Yellow.ai

KV Dipu

President – Operations & Customer Experience, Bajaj Allianz General Insurance

Watch Now

What will you learn?

The need for digital transformation in BFSI

Digital transformation in BFSI is a top business imperative to amp up customer experience, drive operational efficiency, and increase revenue.

Customer-facing operations at Bajaj General Insurance

How BAGIC customized end-to-end customer-facing operations across digital channels to better meet customer requirements in a post-pandemic world.

Impact of Boing – The Intelligent Virtual Assistant

The role of conversational AI-powered intelligent virtual assistant in lowering support call volumes and boosting self-serve support, thereby increasing revenue and improving CSAT.

About Speakers

Raghavendra Kumar Ravinutala

CEO & Co-Founder, Yellow.ai

Raghu Ravinutala is the CEO and Co-Founder of Yellow ai, a conversational AI company enabling enterprises to automate their core business processes and maintain business continuity. He is an alumni of NIT Warangal where he completed his B-Tech in the year 2000. Ever since then, Raghu has been working in the field of technology both in the bay area and India.

KV Dipu

President – Operations & Customer Experience, Bajaj Allianz General Insurance

Dipu drives digital transformation & industry leadership as the head of operations & customer experience at Asia’s leading general insurance company, Bajaj Allianz. A speaker on digital transformation and innovation at industry forums, he takes sessions for senior industry executives at the National Insurance Academy. He is also a certified lean 6 sigma black belt.

Top trending resources

Visit Resource Library

An enterprise leader’s build vs. buy blueprint: Crafting success with the best-fit AI for customer service

Betting big on AI-first: Insights from North American customer service leaders

Lion Air Group transforms customer service for 6 airlines with 90% automation by Yellow.ai

Visit Resource Library

We've been called gamechangers for a reason.

The most trusted & award-winning AI platform out there.

Book a demo

Gartner Yellow.ai Named a Challenger in 2023