Conversational Commerce: A New Sales Engine for Enterprises

Janik Sieber

Product Manager, Zenyum

Mayank Singh

Sr. General Manager, Head of Marketing & Technology, Domino’s

Anton Rifco

VP of Product, Warung Pintar

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What will you learn?


Importance of omnichannel customer engagement

The importance of delivering a cohesive customer experience across multiple channels, allowing seamless interactions between brands and their customers.


Automation and it’s impact on growing businesses in Indonesia

A deep-dive into how AI and automation has been crucial for a number of businesses in Indonesia to reach out to their customers with ease, even amidst a global pandemic.


WhatsApp automation and it’s role in customer retention

How the implementation of WhatsApp chatbots have enabled higher engagement with specific sets of users and increased self-service among customers.

About Speakers

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