Learn How to Craft a Winning Omnichannel CX Strategy in 2022
Product Manager, Zenyum
Sr. General Manager, Head of Marketing & Technology, Domino’s
VP of Product, Warung Pintar
The importance of delivering a cohesive customer experience across multiple channels, allowing seamless interactions between brands and their customers.
A deep-dive into how AI and automation has been crucial for a number of businesses in Indonesia to reach out to their customers with ease, even amidst a global pandemic.
How the implementation of WhatsApp chatbots have enabled higher engagement with specific sets of users and increased self-service among customers.
Janik joined Zenyum two years ago as one of its first employees. Ever since then, he is optimizing the customer journey and touchpoints by improving Zenyum’s internal systems and processes. As a Product Manager, he takes care of the CRM and its integrations into Marketing, with a special focus on chat. Before joining Zenyum, Janik worked in Auditing and Deal Advisory at KPMG where he gained a deep understanding of how companies are valued.
A passionate new age business evangelist and have lead, developed, managed, scaled and lived New age Businesses and Products in the past. He enjoys building & growing new age businesses by helping organisations with new initiatives or manage & grow existing business. He is a technology lover and addicted to the use of technology. In the past he has been associated with companies Like Zee Entertainment, Domino’s Pizza India, Times, NDTV, tech startups and more. He is currently leading the Marketing, Technology and Digital Business for Domino’s Pizza Indonesia.
Anton is a Product guy, with heart of an engineer; He likes to solve problems and increase company's growth. Over the past few years, he had been focusing his career on digital product development. His passion is on problem solving through product creation.