VP of Custoer Success, yellow.ai
Grant Wing, COO of Planet42, a rent-to-buy service headquartered in South Africa have come across significant challenges in reaching out and interacting with their customers.
The COVID-19 pandemic exacerbated that was already challenging. Planet42 needed to find a better way to interact with their customers digitally.
Planet42 discovered that the majority of people in South Africa were on WhatsApp. This combined with the simplicity and ease of using the app made WhatsApp a go-to channel for customer interactions.
Grant hopes to create an Idea Meritocracy delivering outstanding results and meaningful relationships from radical truth & radical transparency (Principles: Ray Dalio). He has over 13 years of experience and has worked in leadership roles across a number of companies.
Murali heads post sales teams at Yellow Messenger, which includes delivery, support & adoption teams. He also leads training and developer community teams. Prior to Yellow Messenger, he setup Accenture Ventures & Open Innovation in India, consulted enterprise APAC clients on Digital transformation & innovation, headed UiPath’s India & APAC strategy. He was also a member of IBM’s market development team.