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Safe AI
Derive valuable customer insights from essential conversational AI metrics such as deflection rate, goal completion rate (GCR), CSAT, first response time (FRT) and more with our Customer service platform.
TRACK METRICS THAT MATTER THE MOST
Improve your customer satisfaction and engagement with 20+ real-time actionable insights. Enable enterprises with impactful decision-making from customer conversations and chatbot analytics like user feedback, top customer flows, user acquisition details, bot performance, bot activity, etc.
OPTIMIZE CONVERSATIONS
Create a seamless user experience by understanding user intentions and improving the overall conversation flow. Deep dive into crucial customer analytics – what journeys users are taking, where and why are users dropping off, etc., and analyze conversations based on the best and worst-performing journeys.
TRACK BUSINESS GOALS IN REAL-TIME
Design outcome-oriented goals tailored to specific business purposes such as order tracking, lead collection, hotel booking, etc. Enterprises can utilize funnels to track user progress through defined steps, improve performance, and boost engagement.
MEANINGFUL, SHAREABLE, AND ACTIONABLE REPORTS
Building custom analytics is incredibly easy with Data explorer, a business intelligence tool within Yellow.ai Customer service platform. With over 10 prebuilt datasets and custom tables, visualize data on a shareable dashboard through simple, consumable, and beautiful graphical widgets.
Sony India
A fully integrated SaaS product that plugs into your complete tech stack, seamlessly.
Integrate. Automate. Communicate instantly. It all starts with a conversation.
Boost productivity and customer engagement with enterprise-grade self-serve support.
Meet your 24/7 AI co-worker. Onboard and empower employees for a productive, cost effective workplace.
