Ditch frustration, embrace delight: Unleash the power of AI-driven customer service

Go beyond answering customer requests with generic messages to dynamically responding via contextual conversations across text, voice and email.

• Determine the right action based on context, user history and customer interaction
• Quickly deploy dynamic AI agents across channels without any training

Standardize customer service with AI-powered workflow automation and manage ticket assignment, categorization to handle priority issues.

• Create triggers based on events, intents, entities, etc. to kick-off conversation flows for query resolution without involving human agents.
• Use AI agents that leverage LLMs to understand complex, unstructured messages and respond with accurate resolutions or automatically assign to agents based on use case.

Powered by a Knowledge AI engine, our platform integrates with knowledge sources at scale including  customer records, product information, or FAQs and enables agents to respond accurately and quickly.

• Convert and optimize an existing knowledge base with dynamic AI agents that extracts and leverages information to curate responses based on a user’s query
• Enable seamless transfer of conversation from AI agent to humans; use an AI copilot to equip agents with sentiment detection, coaching insights, tone changer and more

Manage a customer’s lifecycle with a support CRM that records customer interactions and empowers agents with complete customer history for faster resolutions.

• Use dynamic AI agents to upload transcripts, summaries and other ticket metadata from the support portal, to a CRM or other system of records.
• Leverage search based support portal to self-serve queries for use cases without having to reach out to human agents

Get 20+ real-time insights with customizable dashboards, user journey visualization, goal based tracking and data explorer to enable data-driven decisions

• Improve customer satisfaction with user funnels to track progress through defined steps and boost engagement.
• Make impactful decisions from customer conversations and AI agent analytics like user feedback, top customer flows, user acquisition details, AI agent performance and activity, etc.