Conversate India Tour 2024

Scaling Customer Service with AI-first Automation

Be part of an exclusive event for business leaders to discover the latest innovations in Generative AI-powered customer experiences, gain insights from the success stories of leading enterprises, and discover the future of customer support automation.

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Transforming customer service with AI-driven innovations

As AI-powered bots gain widespread adoption in India, join Kishore (CTO, Yellow.ai) in exploring its pivotal role in enhancing support operations and customer experiences. Seize this opportunity to learn strategies to stay ahead of the rapidly changing technology landscape and consumer behaviors.

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CX 2.0: Insights into the future of customer support

Embark on an engaging conversation with industry trailblazers as they share their perspectives on the future of AI-powered customer service and the need for business to transform rapidly. Featuring: Himanshu K Mishra, EVP – Special Projects, Fino Payments Bank; Rahul Singh, Head, Respiratory Patient Care, Cipla; Naresh Khosla, Director, Quadrafort.

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Transform your customer support from a cost center to a revenue center

Customer support is often seen as a necessary expense—a cost center that businesses must bear. However, with the right automation tools, support can be transformed into a powerful revenue-generating engine. This session will explore how the combined strengths of AWS’s cloud infrastructure and Yellow.ai’s Generative AI-powered customer service platform can drive this transformation. Featuring: Guru Vishwanath, Senior Partner Development Specialist, CX, AWS

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Real life applications of generative AI

Customer support is often seen as a necessary expense—a cost center that businesses must bear. However, with the right automation tools, support can be transformed into a powerful revenue-generating engine. This session will explore how the combined strengths of AWS’s cloud infrastructure and Yellow.ai’s Generative AI-powered customer service platform can drive this transformation. Featuring: Bodhayan Bhattacharya, Customer Excellence Lead, Yellow.ai

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Leveraging generative AI for personalized experience

Generative AI is the talk of the town but how can businesses get the best out of this new technology? Our experts deep-dive into the real-world applications of Generative AI for customer service. Featuring: Dr Biswajit Rath, Head Analytics & Digital Technology, Raymond; Pankaj Arora, CBO & Co-founder, Whilter AI; Naveen Kumar Singh, Deputy National Lead, Bajaj Finserv.

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Unlock the power of AI & CX. Exato.ai is your key

Exato.ai empowers brands to deliver exceptional customer experiences. Hear from Piyush Joshi, Chief Growth Officer, Exato.ai on how they seamlessly integrate AI and CX expertise to cover the entire customer journey, from initial touchpoint to lasting loyalty. Their end-to-end solutions offerings span core CX and AI consulting across diverse industries, ensuring every interaction is optimized and every brand promise fulfilled. With Exato.ai, experience the power of AI-driven customer-centricity.

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Navigating the future of AI-first Automation

As customer-centricity becomes pivotal in staying ahead of the curve for companies, Bikram Mazumdar, SVP, International Business (APAC + EMEA) at Yellow.ai, takes a future forward outlook on leveraging innovations in AI, voice automation and ticketing to drive business growth and customer satisfaction.

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