Autonomous customer support enabled by AI is where engagement meets efficiency. In our rigorous efforts to bring unified customer journey with generative AI and conversational AI, here are our monthly product and feature updates that enhance the advantages you get from the Yellow.ai platform.
Create AI bots faster in studio
Instant bot creation with KB during onboarding
Seamlessly create your bot upon onboarding by providing your website link, fine-tune messages, and experience live chats – all conveniently accessible on a single page.
Integrations: Serve customers effortlessly
Introduced Airpay integration
Elevate your bot experience with seamless transactions, allowing users to engage and make Airpay transactions effortlessly within the conversation.
Introduced RingCentral integration
Connect your bot users with live agents on RingCentral using the RingCentral integration.
More personalizations in chat widget
Introduced menu element in the chat widget for quick access
Introducing the Menu Element in the Chat Widget, a dynamic feature that allows users to personalize their menu with up to 10 options, serving as a versatile replacement for the Home button.
You can completely customize the menu options with execute flows, redirect to URLs, or trigger events. You can easily configure the menu to suit their preferences, making it a powerful tool for simplifying navigation and providing a more tailored and interactive chat environment.
Seamless customer interactions with engage
Introducing seamless WhatsApp opt-out information collection
Unwanted WhatsApp marketing can frustrate users, leading to blocks, impacting brand reputation and campaign effectiveness. Our solution ensures targeted outreach to those genuinely interested in your messages. Your customers can reply ‘STOP’ to unsubscribe from the outbound marketing campaign and they won’t receive the messages they opted out from.
Introducing WhatsApp carousel templates
NOTE: This feature is available only for Engage Premium Users on WhatsApp templates.
WhatsApp Carousel Templates offer a dynamic platform for showcasing your brand, products, and services with up to 10 interactive cards. Engage users with captivating media and buttons, guiding them through a compelling story or product journey. Drive specific actions like website visits, purchases, or surveys with customizable buttons, empowering brands to direct user engagement effectively.
Revamped chats experience in mobile app
We’re excited to introduce significant improvements to the mobile app interface, enhancing your overall chat experience across different types.
- Renamed for Clarity: MyChats is now simply Chats for a clearer experience.
- Enhanced Sections: Discover improved organization with sections like My Chats, Active Chats, Queued Chats, Resolved Chats, Missed Chats, and Open Chats.
- Fresh UI, Better Usability: Enjoy a sleek new look and enhanced usability for a seamless chat experience. Upgrade your app now and dive into a more intuitive, organized, and efficient Chats feature!
Discover leading conversational AI and Generative AI solutions with Yellow.ai
