One Platform to Reach Customers and Employees

Move beyond just automating routine workflows and processes, put context into picture to make those interactions more empathetic and humane. Achieve faster go-to-market leveraging our AI-powered no-code platform with 35+ channels support, pre-built integrations and workflows.

Global enterprises trust Yellow.ai over the rest

Brands
Brands
Brands
Brands
Brands
Brands

“My experience with Yellow.ai
has been wow!”

Rajendra B

Vice President, Enterprise (>1000 employees)

Leverage our all-in-one platform to build Total
Experience for your enterprise

Enhance employee experience

Support your employees through out their journey with right information through right channel across HR, IT, Finance & Operational processes. Improve ESAT by 15%

Engage and delight customers

Happy employees build strong customer relationships by leveraging our 360-degree hyper-automation driven platform to improve CSAT by 20% and annual revenue increase by 25%

Automate & improve customer support

Listen, understand and self-serve 80% of customer queries with smart hand-off to live agents for critical cases and reduce operational costs by 70%

Faster go-to-market with best combination of
people, technology and data

Robust and data-efficient NLP engine

Makes your bot Language-intelligent, ensuring laser-sharp accuracy thanks to our proprietary NLP Engine with self-learning loop and sentence embeddings, enabling natural conversations.

Leverage existing knowledge base

Connect your knowledge base systems , even unstructured, and let our platform intelligently generate questions, understand intent, extract answers. Your FAQ bot is ready!

Through low/no-code platform

Conversations are complex but our user-friendly no-code platform can help you build your own virtual assistant in less than 10 clicks!

With humans-in-the-loop

Ditch the systems of the past. New age enterprises have agents & VA’s work hand-in-hand, offering recommendations, validating predictions & making each other better.

The award-winning 360° hyper-automation
platform
that you deserve!

Engage with your people, proactively

Reach out to customers and employees with updates as and when they happen, scaling interactions based on intent and sentiments.

Through right channel at the right time, in their preferred language

Never loose another conversation! Choose across voice and chat channels, in 100+ languages to be where your people are.

With full in-premise deployment

Privacy and compliance is at the heart of our platform, securing your data exchanges with end-to-end encryption protocols.

Why global enterprises choose Yellow.ai
over Onereach.ai:

Key featureonereach.aiYellow.AI
Omni-channel
All Messaging platforms support (Whatsapp & FB Messenger etc.,) Yes Yes
Email Deflection Yes Yes
Languages Multilingual120+
Advanced NLP and ML Capabilities
High NLP efficiency with 50% less training requirement. No Yes
NLP training report for utterance conflicts. No Yes
Document Cognition ( Searce through knowledge base) No Yes
Pre-built training models for common domains No Yes
Platform capabilities
Native support for local languages No 100
Integrated CRM and AI-powered ticketing Yes Yes
Retargeting via campaign manager No Yes
Multilingual capabilities, with on the fly language change capabilities No Yes
Sentiment based event management No Yes
Integrated CRM and AI-powered ticketing No Yes
Enterprise-Grade Security, Compliance and Administration
Full in-premise deployment No Yes
Image processing and OCR for unstructured documents No Yes
Customer-bot connector: Unlock systems of record with an agent that runs behind your enterprise firewall and facilitates secure data exchanges between on-premise systems and bot’s cloud-based infrastructure No Yes
Analytics to give real-time analytics into bot usage Yes Yes
Build and test bots
Easily format chatbot responses as images, cards, quick options, etc. No Yes
Integrated survey module No Yes
Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains. No Yes

Disclaimer: Based on information available on the Onereach website.

What do reviewers on Gartner have to say about us?

Very strong tool in HR space for handling employee queries and employee engagement

Most Innovative AI Chatbot to Elevate Customer Experience

Conversational AI platform with Human touch

1000+ happy customers and counting

“Yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“The Yellow.ai chatbot has helped lower 25,000 calls coming into our call centers every month”

Eric Hansen

CIO

“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”

Strategic Initiative team

“We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with Yellow.ai’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

Build meaningful conversations with your customers & employees