Go To Market Faster with our Enterprise-grade Conversational AI Platform

Automate more than 60% in less than 30 days with our AI-powered no-code platform to build industry agnostic solutions and delight both customers and employees leveraging pre-built integrations and workflows.

Global enterprises trust Yellow.ai over the rest

Brands
Brands
Brands
Brands
Brands
Brands

“My experience with Yellow.ai has been wow!”

Rajendra B

Vice President, Enterprise (>1000 employees)

What makes global enterprises choose Yellow.ai?

Attract, Engage & Retain your superheroes

While our platform sources out the best candidates for you, it also enables you to support your employees from the day they join till their last day with 24/7 access to resources and information, instantly, improving productivity by 30% and ESAT by 15% with Yellow.ai’s hyper-automation platform that seamelessly connects with your enterprise stack.

From pre-purchase to post-sales, every interaction matters

How customer interacts with your brand has become more complicated than ever with access to plethora of digital channels! Automate the entire journey to proactively engage with customers anytime, anywhere across their preferred channels, leading to improved CSAT by 20% and increased revenue by 23%!

Make those conversations count!

Our robust NLP and voice engine understands the user intent with atleast 98% accuracy and truly delivers empathetic and humane conversations with 110+ language support across voice and text channels.

Keep humans in the loop, always

Our platform not only can handle majority of the customer queries, but is also equipped to make human agents more productive, by enabling smooth handover to human agents during complex queries.

Improve query resolution time by 70% with real-time insights

Our platform supports human agents by equpping them with right resource at the right time and at the same time, human agents, based on their live interactions , can automate workflows thereby improving the virtual assistant at every step of the journey.

With Privacy, Security & Compliance at heart of our platform

Catering to nuances of the very specific industry across different geographies and channels to ensure that every interactions follows our end-to-end security protocol with sensitive data being masked using SHA encryption!

Why global enterprises are choosing Yellow.ai over Omilia:

Key featureOMILIAYELLOW.AI
Omni-channel
All Messaging platforms support (Whatsapp & FB Messenger etc.,) Yes ( Limited ) Yes (35+)
Email Deflection No Yes
Voice Deflection Yes ( Limited ) Yes
Advanced NLP and ML Capabilities
Smalltalk and generic responses Yes Yes
Multiple intent training and recognition No Yes
Pre-built training models for common domains No Yes
Integrated Audience segmentation No Yes
Platform capabilities
Native support for local languages 29 100+
Deliver documents & media files within messages No Yes
Send messages via push notifications No Yes
Global & step-level context management No Yes
Enterprise-Grade Security, Compliance and Administration
Full in-premise deployment No Yes
Image processing and OCR for unstructured documents No Yes
Customer-bot connector: Unlock systems of record with an agent that
runs behind your enterprise firewall and facilitates secure data exchanges
between on-premise systems and bot’s cloud-based infrastructure
No Yes
Integrated content management system No Yes
Build and Test Bots
Auto ML ( Unsupervised Learning ) No Yes
Integrated survey module No Yes
Knowledge extraction using NLG & ML No Yes
High NLP efficiency with 50% less training requirement No Yes
Analytics to give real-time insights into bot usage Yes Yes

Disclaimer: Based on information available on the Omilia website.

What do reviewers on Gartner have to say about us?

Very strong tool in HR space for handling employee queries and employee engagement

Most Innovative AI Chatbot to Elevate Customer Experience

Conversational AI platform with Human touch

1000+ happy customers and counting

“The Yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“Yellow.ai chatbot has helped lower 25,000 calls coming into our call centers every month.”

Eric Hansen

CIO

“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”

Strategic Initiative team

“We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with Yellow.ai’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

Build meaningful conversations with your customers & employees