The better alternative to Nuance.

A more nuanced approach to your CX and EX automation needs. Award-winning enterprise-grad Yellow.ai brings omnichannel customer engagement and support automation, across text and voice, in ONE platform. Schedule a demo and discover why global brands prefer Yellow.ai over Nuance.

Global enterprises trust Yellow.ai over the rest

Brands
Brands
Brands
Brands
Brands
Brands
Leading Conversational AI Platform in 2021 Planning Guide for Customer Engagement.
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Key Vendor to improve Customer Self-Service and Self-Solve
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Advanced Virtual Assistant Provider (AVA) in Emerging Technologies and Trends Impact Radar:AI
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Award-winning enterprise-grade conversational AI platform

Emotionally Intelligent Assistants

Conversations are complex. Build VAs that understand the user’s personality, context & sentiment to respond with empathy – even with less training data.

Powerful Insights Engine

Using FAQs to train VAs is a lot of work. We directly connect with your knowledge base & past tickets to train our VAs – exponentially decreasing time to go live.

Multilingual at Scale

Why should you retrain your VA for every new language that you add? Our VAs, once trained in English, understand queries in 100+ languages, without extra training.

Humanistic, 1:1 conversations

Keeps Human-in-the-Loop

Ditch the CRMs built for the last decade. New age enterprises have agents & VA’s work hand-in-hand, offering recommendations, validating predictions & making each other better.

Proactively Learns

Our VAs are not static. They crunch millions of anonymised conversations happening across the platform daily to improve predictions & get better with time.

Revenue House

Think beyond traditional support. With Engage, your agents & marketers can map user journeys & reach out to consumers proactively – at the right time, right place.

Why global enterprises choose Yellow.ai over nuance:

Key featureYellow.aiNuance
Omni-channel
Web and Mobile App SDKs Yes Yes
Messaging platforms support Yes Partial
Voice Platforms support Yes Limited
Email Deflection Yes No
Languages Supported120+86+
Advanced NLP and ML Capabilities
High NLP efficiency with 50% less training requirement. Yes (details) No
Document Cognition (Search across thousands of documents) Yes No
Multiple Bot Orchestrator Yes No
Multiple intent training and recognition within one sentence Yes No
NLP training report for utterance conflicts. Yes (details) No
NLP training report for utterance conflicts. Yes No
Platform capabilities
Native support for local languages Yes Partial
Prebuilt Industry Domain Vertical Apps (HT, IT Support, Insurance, Banking, Marketing, Lead Gen, Procurement) Yes No
Integrated web-based development layer Yes No
Integrated Knowledge management and content management layer Yes No
Multilingual Capabilities, with on the fly language change capabilities Yes (details) No
Retargeting via campaign manager Yes No
UX Customizations for Web and App based Bots Yes. Platform UI provides deep control over appearance, behaviour and runtime characteristics. Also controllable through code. (details) Partial
Enterprise-Grade Security, Compliance and Administration
Customizable MIS reporting and analytics Yes No
Integrated Content management system Yes No
Knowledge extraction using NLG & ML Yes (details) No
Build and Test Bots
Integrated Survey Module Yes (details) No
Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions. Yes (details) Yes
Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains. Yes No

1000+ happy customers and counting

“The Yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”

Eric Hansen

CIO

“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”

Strategic Initiative team

“We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with Yellow.ai’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

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