Over 20+ brands have switched from Haptik to Yellow.ai The reason is clear – Yellow.ai’s enterprise-grade conversational AI platform offers scalable solutions for all business functions across 35+ text & voice channels, assisting global brands to achieve their key business objectives.
Vice President, Enterprise (>1000 employees)
Help your peers select the right partner!
Robust and data-efficient NLP engine
Proprietary NLP Engine with self-learning loop & sentence embeddings that make your bots Language-Intelligent, ensuring laser sharp accuracy.
Happy Employees = Happy Customers
End-to-end automation for your enterprise! Automate routine queries from your customers & employees and shoot up your CSAT and ESAT scores.
If you are not on Voice, you are missing out!
83% of customers believe talking to a person to be the most important part of CS processes because voice is interpersonal, informal and inherent to human communication.
Pre-built industry specific models
Why reinvent the wheel or start from scratch? With our pre-built, domain specific models, you can go to market with up to 98% accuracy, right off the bat! Plus, leverage Yellow.ai’s marketplace for adding components that click!
100+integrations, so you dont face issues like they did ->
Plug & play integration with leading industry platforms channels and languages integrations, which enables your brand to seamlessly integrate your existing systems and tools to provide a unified customer experience.
5X larger Consumer Base
With over 1000+ customer deployments across 50+ countries and 15+ industries, Yellow.ai crunches millions of conversations every month. The knowledge and experience gained from our current customer base enables us to better support similar businesses.
Democratizing AI with marketplace
Yellow.ai’s marketplace helps accelerate time to value via helping developers and business users access a wide variety of reusable components or model bots.
Low/No code platfrom
Conversations are complex but our user-friendly no-code platform understands the user’s personality, context & sentiment to respond with empathy.
|Google Assistant, Alexa||Yes||No|
|Voice support on web widget||Yes||Unknown|
|Business channels like slack, line, viber support||Yes||No|
|Advanced NLP and ML Capabilities|
|View the entire chat history and context behind any message that the bot did not understand||Yes||No|
|Automatically identify and mask sensitive user data from live chat portal and chat logs||Yes||No|
|AI-powered search across hundreds of documents using document cognition||Yes||No|
|Ability to orchestrate multiple bots under the skin of one bot||Yes||No|
|Intelligent Product Orchestrator for easier governance and uniform experience||Yes||No|
|Native support for local languages||Yes||Hindi, Marathi, Gujarati, Tamil, and Bengali|
|NLP training in native language||Yes||No|
|User can upload attachments on the bot||Yes||No|
|Filters to handle the differences in elements supported across channels||Yes||No|
|Enterprise-Grade Security, Compliance and Administration|
|Customizable MIS reporting and analytics||Yes||No|
|Integrated Content management system||Yes||No|
|Image processing and OCR for unstructured documents||Yes||No|
|In-built database for quick response time||Yes||No|
|DIY Bot Builder and Built-in Automated Testing Framework|
|Automate complex processes and integrate with APIs through|
the developer portal
|Pre-built validators for the date, time, OTP, etc.||Yes||No|
|Direct API connector and API management tool||Yes||No|
|Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions.||Yes||No|
|Advanced level regression testing support||Yes||No|
|Batch triggered Test automation that generates report outputs|
with complete logs of all API calls and request chains.
|Manage bots, determine bot and task availability, configure deployment channels, and more from a centralized admin console||Yes||No|