360° hyper-automation
Over 20+ brands have switched from Haptik to Yellow.ai The reason is clear – Yellow.ai’s enterprise-grade conversational AI platform offers scalable solutions for all business functions across 35+ text & voice channels, assisting global brands to achieve their key business objectives.
–Rajendra B
Vice President, Enterprise (>1000 employees)
Help your peers select the right partner!
Key feature | Yellow.AI | Haptik |
---|---|---|
Omni-channel | ||
Google Assistant, Alexa | ||
Voice support on web widget | ||
Email support | ||
Email Deflection | ||
SMS support | ||
Business channels like slack, line, viber support | ||
Advanced NLP and ML Capabilities | ||
View the entire chat history and context behind any message that the bot did not understand | ||
Automatically identify and mask sensitive user data from live chat portal and chat logs | ||
AI-powered search across hundreds of documents using document cognition | ||
Ability to orchestrate multiple bots under the skin of one bot | ||
Intelligent Product Orchestrator for easier governance and uniform experience | ||
Bot capabilities | ||
Native support for local languages | Hindi, Marathi, Gujarati, Tamil, and Bengali | |
NLP training in native language | ||
User can upload attachments on the bot | ||
Filters to handle the differences in elements supported across channels | ||
Enterprise-Grade Security, Compliance and Administration | ||
Customizable MIS reporting and analytics | ||
Integrated Content management system | ||
Image processing and OCR for unstructured documents | ||
In-built database for quick response time | ||
DIY Bot Builder and Built-in Automated Testing Framework | ||
Automate complex processes and integrate with APIs through the developer portal | ||
Pre-built validators for the date, time, OTP, etc. | ||
Direct API connector and API management tool | ||
Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions. | ||
Advanced level regression testing support | ||
Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains. | ||
Manage bots, determine bot and task availability, configure deployment channels, and more from a centralized admin console |
Note: The above comparison is based on the data on Haptik’s website and our best understanding of Haptik’s platform