Here’s What Haptik is Not Telling you!

Over 20+ brands have switched from Haptik to The reason is clear –’s enterprise-grade conversational AI platform offers scalable solutions for all business functions across 35+ text & voice channels, assisting global brands to achieve their key business objectives.

Global enterprises trust over the rest


“My experience with
has been wow!”

Rajendra B

Vice President, Enterprise (>1000 employees) crushes Haptik

Help your peers select the right partner!

Leading Conversational AI Platform in 2021 Planning Guide for Customer Engagement.
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Key Vendor to improve Customer Self-Service and Self-Solve
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Advanced Virtual Assistant Provider (AVA) in Emerging Technologies and Trends Impact Radar:AI
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Award-winning enterprise grade
automation platform

Robust and data-efficient NLP engine

Proprietary NLP Engine with self-learning loop & sentence embeddings that make your bots Language-Intelligent, ensuring laser sharp accuracy.

Happy Employees = Happy Customers

End-to-end automation for your enterprise! Automate routine queries from your customers & employees and shoot up your CSAT and ESAT scores.

If you are not on Voice, you are missing out!

83% of customers believe talking to a person to be the most important part of CS processes because voice is interpersonal, informal and inherent to human communication.

Pre-built industry specific models

Why reinvent the wheel or start from scratch? With our pre-built, domain specific models, you can go to market with up to 98% accuracy, right off the bat! Plus, leverage’s marketplace for adding components that click!

Why we are better than Haptik – Just facts no BS

100+integrations, so you dont face issues like they did ->

Plug & play integration with leading industry platforms channels and languages integrations, which enables your brand to seamlessly integrate your existing systems and tools to provide a unified customer experience.

5X larger Consumer Base

With over 1000+ customer deployments across 50+ countries and 15+ industries, crunches millions of conversations every month. The knowledge and experience gained from our current customer base enables us to better support similar businesses.

Democratizing AI with marketplace’s marketplace helps accelerate time to value via helping developers and business users access a wide variety of reusable components or model bots.

Low/No code platfrom

Conversations are complex but our user-friendly no-code platform understands the user’s personality, context & sentiment to respond with empathy. vs. Haptik: Competitive Comparison

Key featureYellow.AIHaptik
Google Assistant, Alexa Yes No
Voice support on web widget Yes Unknown
Email support Yes No
Email Deflection Yes No
SMS support Yes No
Business channels like slack, line, viber support Yes No
Advanced NLP and ML Capabilities
View the entire chat history and context behind any message that the bot did not understand Yes No
Automatically identify and mask sensitive user data from live chat portal and chat logs Yes No
AI-powered search across hundreds of documents using document cognition Yes No
Ability to orchestrate multiple bots under the skin of one bot Yes No
Intelligent Product Orchestrator for easier governance and uniform experience Yes No
Bot capabilities
Native support for local languages YesHindi, Marathi, Gujarati, Tamil, and Bengali
NLP training in native language Yes No
User can upload attachments on the bot Yes No
Filters to handle the differences in elements supported across channels Yes No
Enterprise-Grade Security, Compliance and Administration
Customizable MIS reporting and analytics Yes No
Integrated Content management system Yes No
Image processing and OCR for unstructured documents Yes No
In-built database for quick response time Yes No
DIY Bot Builder and Built-in Automated Testing Framework
Automate complex processes and integrate with APIs through
the developer portal
Yes No
Pre-built validators for the date, time, OTP, etc. Yes No
Direct API connector and API management tool Yes No
Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions. Yes No
Advanced level regression testing support Yes No
Batch triggered Test automation that generates report outputs
with complete logs of all API calls and request chains.
Yes No
Manage bots, determine bot and task availability, configure deployment channels, and more from a centralized admin console Yes No

Note: The above comparison is based on the data on Haptik’s website and our best understanding of Haptik’s platform

1000+ happy customers and counting

“The’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“ chatbot has helped lower 25,000 calls coming into our call centers every month.”

Eric Hansen


“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”

Strategic Initiative team

“We are glad to be able to partner with like-minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

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