Go beyond a service
desk to stay fresh

A proactive and super-fast conversational AI automation engine. Yellow.ai brings a game-changing unified customer support platform that simplifies customer agent workflow and helps the team deliver delightful customer experiences.

Global enterprises trust Yellow.ai over the rest

Brands
Brands
Brands
Brands
Brands
Brands
Leading Conversational AI Platform in 2021 Planning Guide for Customer Engagement.
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Key Vendor to improve Customer Self-Service and Self-Solve
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Advanced Virtual Assistant Provider (AVA) in Emerging Technologies and Trends Impact Radar:AI
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Award-winning enterprise-grade
conversational AI platform

60% automation in the first 30 days

CRMs are archaic. New age solutions such as ours have agents + chatbots along with active learning to deliver on-demand customer experience at scale to achieve 60% automation in just 30 days.

Powerful Insights Engine

Using FAQs to train chatbots is a lot of manual work. We connect with your knowledge base to train our VAs on thousands of documents and past tickets- exponentially decreasing time to go live.

Maximum accuracy from day 1 in any language

Our chatbots, once trained in English, tackle queries in 100+ languages, without extra training. The NLP engine behind these chatbots provides on-point resolution on a real-time and with a 98% accuracy rate.

70% reduction in operational costs

With up to ~80% of queries being automated, you can reduce operational costs and free your agents to handle the complex tasks and critical queries.

A unified platform for providing seamless support
and superior experiences

One platform, multiple channels

Support your customers around the globe, across 35+ text & voice channels, in 120+ languages, 24×7. Plus, Yellow.ai has tons of integrations to make your conversations comprehensive and productive, from day zero.

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Reduced resolution time, increased CSAT

The intuitive UI simplifies workflow of CSAs thus reducing query resolution times across channels. Seamlessly handover complex queries to a live agent when required.

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Improved agent productivity

Features such as automated contact creation and AI-powered response suggestions gives agents more context about the past tickets and helps answer queries, quickly. Complex SLA and escalation systems ensure no ticket is ever missed.

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Workflows to automate known scenarios

Use a powerful no-code workflow builder to create automation around SLA, working hours, reminders, and more, right from your inbox.

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Why global enterprises choose Yellow.ai over Freshdesk:

Key featureYellow.AIFRESHDESK
Omni-channel
Web and Mobile App SDKs Yes Yes
Email Deflection Yes 50%
Voice Platforms support Yes Yes
Email Automation Yes No
Languages Supported120+43
Advanced NLP and ML Capabilities
High NLP efficiency with 50% less training requirement. Yes Yes
Document Cognition (Search across thousands of documents) Yes No
Multiple Bot Orchestrator Yes No
Agents can see multiple channels within one centralized, customizable interface Yes No
NLP training report for utterance conflicts. Yes No
Dynamic canned response for live agents. Yes No
Platform capabilities
Deliver documents within messages Yes No
Prebuilt Industry Domain Vertical Apps (HT, IT Support, Insurance, Banking, Marketing, Lead Gen, Procurement) Yes No
Integrated web-based development layer Yes No
Integrated Knowledge management and content management layer Yes No
Multilingual Capabilities, with on the fly language change capabilities Yes No
Sentiment based event management Yes No
UX Customizations for Web and App based Bots Yes. Platform UI provides deep control over appearance, behaviour and runtime characteristics. Also controllable through code. No
Enterprise-Grade Security, Compliance and Administration
Customizable MIS reporting and analytics Yes No
Full on-premise deployment Yes No
Knowledge extraction using NLG & ML Yes No
Build and Test Bots
Easily format chatbot responses as images, cards, quick options, etc. Yes No
Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions. Yes No
Manage bots, determine bot and task availability, configure deployment channels, and more from a centralized admin console Yes No

1000+ happy customers and counting

“The Yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“Yellow.ai chatbot has helped lower 25,000 calls coming into our call centers every month.”

Eric Hansen

CIO

“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”

Strategic Initiative team

“We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with Yellow.ai’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

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