English
Platform features
Platform features
Go live in minutes with over 97% intent accuracy
Upsell & crossell your products
100+ out-of-the-box integrations
Democratizing AI
Resources
Resources
Company
Recognized as a Niche Player in Gartner Magic Quadrant and a Leader in 
Grid
Scale new heights and delight customers with a happier, engaged workforce with the world’s leading enterprise-grade Conversational AI platform. Deliver insightful experiences with our state-of-the-art NLP engine, smart analytics & comprehensive support across 135+ languages and 35+ text and voice channels.
–Rajendra B
Vice President, Enterprise (>1000 employees)
Support your customer and employees needs around the globe, across 35+ text & voice channels, in 120+ languages, 24×7. Improve CSAT by 20% and ESAT by 95% with Yellow.ai’s hyper-driven automation platform
With Yellow.ai’s insights engine & robust knowledge management functionality, connect your knowledge base & train the bot to understand thousands of pages in seconds to fetch and ptoduce relevant information, Reduce costs, decrease go-live time exponentially and
improve customer experience.
Boost conversions and increase your ROI. Implement Total Campaign Management from a single platform and manage the creation, verification, optimization and monitoring of all
inbound and outbound engagements.
Give momentum to your organization’s automation
journey with Voice AI. Deploy Text & Voice AI to stay ahead
of the curve and soar to greatness.
Industry agnostic and strength across industries
The Yellow.ai platform is industry and function-agnostic, thereby supporting any conversational AI scenario. The platform has seen specific use cases and value addition opportunities in over 16 industries ranging from Banking, Retail to QSRs and Pharma
Reap accuracy benefits from Go-Live!
Once trained in English, Yellow.ai’s Dynamic AI agents, will process requests in 100+ languages without additional training. The NLP engine behind this provides pinpoint resolution with 98% accuracy in real time.
60% automation in 30 days
Harness the power of agents + chatbots along with active
learning to deliver on-demand customer experience at scale
to achieve 60% automation in just 30 days.
100+ integrations with industry leading platforms
Plug-and-play integration with leading industry
platforms, channels and languages allows brands to
seamlessly integrate with their existing systems and tools
to provide a unified total experience.
| Key feature | YELLOW.AI | COGNIGY |
|---|---|---|
| Omni-channel and Omni-platform | ||
| Web and Mobile App SDKs |  Yes | Yes |
| Messaging platforms support | Yes |  Yes ( Limited ) |
| Voice Platforms support | Yes | Yes |
| Email and IVR support | Yes | Yes |
| SMS support | Yes | Yes |
| Email Deflection | Yes |  No |
| Email Automation | Yes | Yes |
| Voice Deflection | Yes | Yes |
| Advanced NLP and ML Capabilities | ||
| Smalltalk and generic responses | Yes | Yes |
| Multiple intent training and recognition | Yes | Yes |
| Pre-built training models for common domains | Yes | No |
| Integrated cognitive Support desk and Agent routing | Yes | Yes |
| Configurable alerts and notifications based on customer messages | Yes | Yes |
| Integrated audience segmentation | Yes | No |
| Bot capabilities | ||
| Native support for local Indian Languages (except Hindi) | Yes(120+ Languages) |  Yes ( 100+ Lan… ) |
| Deliver documents & media files within messages | Yes | Unknown |
| Send messages via push notifications | Yes | Yes |
| Global & step-level context management | Yes | Yes |
| Multilingual Capabilities, with on the fly language change capabilities | Yes(Click here for details) | Yes |
| Retargeting via campaign manager | Yes | Yes |
| Enterprise-Grade Security, Compliance and Administration | ||
| Full in-premise deployment | Yes | Yes |
| Analytics to give real-time analytics into bot usage | Yes | Yes |
| Customizable MIS reporting and analytics | Yes | Yes |
| Customer-bot connector : Unlock systems of record with an agent that runs behind your enterprise firewall and facilitates secure data exchanges between on-premise systems and bot’s cloud-based infrastructure | Yes | Unknown |
| Integrated Content management system | Yes | No |
| Image processing and OCR for unstructured documents , Document Cognition | Yes | No |
| Build and Test Bots | ||
| Easily format chatbot responses as images, cards, quick options, etc. | Yes | No |
| Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions. | Yes | No |
| Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains. | Yes | Yes |
| Manage bots, determine bot and task availability, configure deployment channels, and more from a centralized admin console | Yes | Yes |
| Integrated Survey Module | Yes (Click here for details) | No |
| NLP Models & Configurations | Yes | Yes |
| Auto ML (Unsupervised learning) | Yes | Unknown |
| Pre Defined Bot Synonyms(global synonyms) vs Entity Synonym (specific to an intent) | Yes | No |
| No Code Interruption Management | Yes | Yes |
| Entity Amendment | Yes | No |
| GUI Integrated NLP analysis | Yes | No |
| Scope Based API Management | Yes | Yes |
| Auto Dialog Generation | Yes | No |
| Filter Response as per audience, channel | Yes | No |
| Interaction Recording over Web widget | Yes | No |
| Knowledge extraction using NLG & ML. | Yes (Click here for details) | No |
| NLP training report for utterance conflicts. | Yes (Click here for details) | No |
| High NLP efficiency with 50% less training requirement. | Yes (Click here for details) | No |
Disclaimer: Based on the information available on the Cognigy website.
Project Director
Project Director
Business Unit Head
Lead, Digital
CIO
Customer Experience and epayments Director, Southeast Asia, Zalora
