The vital Cog for your Conversational AI and Automation needs

Scale new heights and delight customers with a happier, engaged workforce with the world’s leading enterprise-grade Conversational AI platform. Deliver insightful experiences with our state-of-the-art NLP engine, smart analytics & comprehensive support across 135+ languages and 35+ text and voice channels.

Global enterprises trust over the rest


“My experience with
has been wow!”

Rajendra B

Vice President, Enterprise (>1000 employees)

Leading Conversational AI Platform in 2021 Planning Guide for Customer Engagement.
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Key Vendor to improve Customer Self-Service and Self-Solve
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Advanced Virtual Assistant Provider (AVA) in Emerging Technologies and Trends Impact Radar:AI
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Why do enterprises prefer

Your ONE platform for all CX and EX automation needs

Support your customer and employees needs around the globe, across 35+ text & voice channels, in 120+ languages, 24×7. Improve CSAT by 20% and ESAT by 95% with’s hyper-driven automation platform

Robust Insights Engine & Knowledge Management capabilities

With’s insights engine & robust knowledge management functionality, connect your knowledge base & train the bot to understand thousands of pages in seconds to fetch and ptoduce relevant information, Reduce costs, decrease go-live time exponentially and
improve customer experience.

ONE platform for your Inbound and Outbound engagements

Boost conversions and increase your ROI. Implement Total Campaign Management from a single platform and manage the creation, verification, optimization and monitoring of all
inbound and outbound engagements.

Enable smarter B2C interactions with

Give momentum to your organization’s automation
journey with Voice AI. Deploy Text & Voice AI to stay ahead
of the curve and soar to greatness.

Building incredibly human CX and EX automation solutions for future ready enterprises

Industry agnostic and strength across industries

The platform is industry and function-agnostic, thereby supporting any conversational AI scenario. The platform has seen specific use cases and value addition opportunities in over 16 industries ranging from Banking, Retail to QSRs and Pharma

Reap accuracy benefits from Go-Live!

Once trained in English,’s Dynamic AI agents, will process requests in 100+ languages ​​without additional training. The NLP engine behind this provides pinpoint resolution with 98% accuracy in real time.

60% automation in 30 days

Harness the power of agents + chatbots along with active
learning to deliver on-demand customer experience at scale
to achieve 60% automation in just 30 days.

100+ integrations with industry leading platforms

Plug-and-play integration with leading industry
platforms, channels and languages ​​allows brands to
seamlessly integrate with their existing systems and tools
to provide a unified total experience. vs. Cognigy: Competitive Comparison

Omni-channel and Omni-platform
Web and Mobile App SDKs Yes Yes
Messaging platforms support Yes Yes ( Limited )
Voice Platforms support Yes Yes
Email and IVR support Yes Yes
SMS support Yes Yes
Email Deflection Yes No
Email Automation Yes Yes
Voice Deflection Yes Yes
Advanced NLP and ML Capabilities
Smalltalk and generic responses Yes Yes
Multiple intent training and recognition Yes Yes
Pre-built training models for common domains Yes No
Integrated cognitive Support desk and Agent routing Yes Yes
Configurable alerts and notifications based on customer messages Yes Yes
Integrated audience segmentation Yes No
Bot capabilities
Native support for local Indian Languages (except Hindi) Yes(120+ Languages) Yes ( 100+ Lan… )
Deliver documents & media files within messages Yes Unknown
Send messages via push notifications Yes Yes
Global & step-level context management Yes Yes
Multilingual Capabilities, with on the fly language change capabilities Yes(Click here for details) Yes
Retargeting via campaign manager Yes Yes
Enterprise-Grade Security, Compliance and Administration
Full in-premise deployment Yes Yes
Analytics to give real-time analytics into bot usage Yes Yes
Customizable MIS reporting and analytics Yes Yes
Customer-bot connector : Unlock systems of record with an agent that runs behind your enterprise firewall and facilitates secure data exchanges between on-premise systems and bot’s cloud-based infrastructure Yes Unknown
Integrated Content management system Yes No
Image processing and OCR for unstructured documents , Document Cognition Yes No
Build and Test Bots
Easily format chatbot responses as images, cards, quick options, etc. Yes No
Developers can co-develop bots and share bot editing rights with multiple
user and group-level permissions.
Yes No
Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains. Yes Yes
Manage bots, determine bot and task availability, configure deployment
channels, and more from a centralized admin console
Yes Yes
Integrated Survey Module Yes (Click here for details) No
NLP Models & Configurations Yes Yes
Auto ML (Unsupervised learning) Yes Unknown
Pre Defined Bot Synonyms(global synonyms) vs Entity Synonym
(specific to an intent)
Yes No
No Code Interruption Management Yes Yes
Entity Amendment Yes No
GUI Integrated NLP analysis Yes No
Scope Based API Management Yes Yes
Auto Dialog Generation Yes No
Filter Response as per audience, channel Yes No
Interaction Recording over Web widget Yes No
Knowledge extraction using NLG & ML. Yes (Click here for details) No
NLP training report for utterance conflicts. Yes (Click here for details) No
High NLP efficiency with 50% less training requirement. Yes (Click here for details) No

Disclaimer: Based on the information available on the Cognigy website.

1000+ happy customers and counting

“The’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“ chatbot has helped lower 25,000 calls coming into our call centres every month.”

Eric Hansen


“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”

Strategic Initiative team

“We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

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