360° hyper-automation
Scale new heights and delight customers with a happier, engaged workforce with the world’s leading enterprise-grade Conversational AI platform. Deliver insightful experiences with our state-of-the-art NLP engine, smart analytics & comprehensive support across 135+ languages and 35+ text and voice channels.
–Rajendra B
Vice President, Enterprise (>1000 employees)
Support your customer and employees needs around the globe, across 35+ text & voice channels, in 120+ languages, 24×7. Improve CSAT by 20% and ESAT by 95% with Yellow.ai’s hyper-driven automation platform
With Yellow.ai’s insights engine & robust knowledge management functionality, connect your knowledge base & train the bot to understand thousands of pages in seconds to fetch and ptoduce relevant information, Reduce costs, decrease go-live time exponentially and
improve customer experience.
Boost conversions and increase your ROI. Implement Total Campaign Management from a single platform and manage the creation, verification, optimization and monitoring of all
inbound and outbound engagements.
Give momentum to your organization’s automation
journey with Voice AI. Deploy Text & Voice AI to stay ahead
of the curve and soar to greatness.
Key feature | YELLOW.AI | COGNIGY |
---|---|---|
Omni-channel and Omni-platform | ||
Web and Mobile App SDKs | ||
Messaging platforms support | ||
Voice Platforms support | ||
Email and IVR support | ||
SMS support | ||
Email Deflection | ||
Email Automation | ||
Voice Deflection | ||
Advanced NLP and ML Capabilities | ||
Smalltalk and generic responses | ||
Multiple intent training and recognition | ||
Pre-built training models for common domains | ||
Integrated cognitive Support desk and Agent routing | ||
Configurable alerts and notifications based on customer messages | ||
Integrated audience segmentation | ||
Bot capabilities | ||
Native support for local Indian Languages (except Hindi) | ||
Deliver documents & media files within messages | ||
Send messages via push notifications | ||
Global & step-level context management | ||
Multilingual Capabilities, with on the fly language change capabilities | ||
Retargeting via campaign manager | ||
Enterprise-Grade Security, Compliance and Administration | ||
Full in-premise deployment | ||
Analytics to give real-time analytics into bot usage | ||
Customizable MIS reporting and analytics | ||
Customer-bot connector : Unlock systems of record with an agent that runs behind your enterprise firewall and facilitates secure data exchanges between on-premise systems and bot’s cloud-based infrastructure | ||
Integrated Content management system | ||
Image processing and OCR for unstructured documents , Document Cognition | ||
Build and Test Bots | ||
Easily format chatbot responses as images, cards, quick options, etc. | ||
Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions. | ||
Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains. | ||
Manage bots, determine bot and task availability, configure deployment channels, and more from a centralized admin console | ||
Integrated Survey Module | ||
NLP Models & Configurations | ||
Auto ML (Unsupervised learning) | ||
Pre Defined Bot Synonyms(global synonyms) vs Entity Synonym (specific to an intent) | ||
No Code Interruption Management | ||
Entity Amendment | ||
GUI Integrated NLP analysis | ||
Scope Based API Management | ||
Auto Dialog Generation | ||
Filter Response as per audience, channel | ||
Interaction Recording over Web widget | ||
Knowledge extraction using NLG & ML. | ||
NLP training report for utterance conflicts. | ||
High NLP efficiency with 50% less training requirement. |
Disclaimer: Based on the information available on the Cognigy website.