Automating and humanizing brand interactions the Yellow way

The world’s leading enterprise-grade conversational AI platform platform powered by Dynamic AI-agents allows you to provide a VOICE to your experiences leading to delighted customers, happier employees. Harness the power of state-of-the-art NLP engine, smart analytics & comprehensive support across 100+ languages and 35+ text and voice channels and scale to new heights!

Global enterprises trust Yellow.ai over the rest

Brands
Brands
Brands
Brands
Brands
Brands

“My experience with Yellow.ai
has been wow!”

Rajendra B

Vice President, Enterprise (>1000 employees)

Overcome challenges with the best-in-class partner

Help your peers select the right partner! Review us on Gartner

Leading Conversational AI Platform in 2021 Planning Guide for Customer Engagement.
Read Report
Key Vendor to improve Customer Self-Service and Self-Solve
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Advanced Virtual Assistant Provider (AVA) in Emerging Technologies and Trends Impact Radar:AI
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Why do enterprises prefer Yellow.ai?

A vast channel integration ecosystem to choose from

Give your customers the best of automation with seamless
integrations with over 100+ industry leading support
platforms for a unified and enhanced customer
experience.

Yellow.ai makes chatbot with AI integration a breeze.

I never thought that having a chatbot integrated into my sitevanswering specific questions of the industry would be so easy; the team at Yellow.ai was so committed that the end result is ut unbelievable.

Yellow.ai makes chatbot with AI integration a breeze.

I never thought that having a chatbot integrated into my sitevanswering specific questions of the industry would be so easy; the team at Yellow.ai was so committed that the end result is ut unbelievable.

Your future-ready enterprise-grade conversational AI platform

With just half the data, our platform gives higher accuracy in providing results as compared to leading conversational AI providers!
Scale interactions and personlization opportunities based on user sentiments, topography and large amounts of user touchpoints.

Robust Insights Engine & Knowledge
Management capabilities

With Yellow.ai’s insights engine & robust knowledge management functionality, connect your knowledge base & train the bot to understand thousands of pages in seconds
to fetch and produce relevant information, Reduce costs, decrease go-live time exponentially and improve customer experience.

Enable smarter B2C interactions with
Voice

Give momentum to your organization’s automation journey with Voice AI. Deploy Text & Voice AI to stay ahead of the curve and soar to greatness.

Building incredibly human CX and EX automation solutions for enterprises

Your one platform for all CX and EX automation needs

Support your customer and employees needs around the globe, across 35+ text & voice channels, in 120+ languages, 24×7. Improve CSAT by 40% and ESAT by 95% with Yellow.ai’s hyper driven automation platform

Reap accuracy benefits from Go-Live!

Once trained in English, Yellow.ai’s Dynamic AI agents, will process requests in 100+ languages ​​without additional training. The NLP engine behind this provides pinpoint resolution with 98% accuracy in real time.

60% automation in 30 days

Harness the power of agents + chatbots along with active learning to deliver on-demand customer experience at scale to achieve 60% automation in just 30 days.

Boost your agent productivity

Give your agents more power and context to past queries with features such as automated contact creation and AI-powered response suggestions to help answer queries
quickly. In-built complex SLA and escalation mechanisms ensure that no ticket goes unanswered.

Yellow.ai vs. Amelia.ai: Competitive Comparison

Key featureYELLOW.AIAmelia.ai
Omni-channel and Omni-platform
Web and Mobile App SDKs Yes Yes
Messaging platforms support Yes Yes (Limited)
Voice Platforms support Yes Yes
Email and IVR support Yes Yes
SMS support Yes Yes
Email Deflection YesUnknown
Email Automation Yes Yes
Voice Deflection YesUnknown
Advanced NLP and ML Capabilities
Smalltalk and generic responses Yes Yes
Multiple intent training and recognition Yes Yes (Limited)
Pre-built training models for common domains Yes Yes
Integrated cognitive Support desk and Agent routing Yes Yes
Configurable alerts and notifications based on customer messages Yes Yes
Integrated audience segmentation YesUnknown
Bot capabilities
Native support for local Indian Languages (except Hindi) Yes (120+ Languages) Yes (Limited)
Deliver documents & media files within messages Yes No
Send messages via push notifications Yes No
Global & step-level context management Yes (Click here for details) No
Retargeting via campaign manager Yes No
Enterprise-Grade Security, Compliance and Administration
Full in-premise deployment Yes Yes
Analytics to give real-time analytics into bot usage Yes Yes
Customizable MIS reporting and analytics Yes Yes
Customer-bot connector : Unlock systems of record with an agent that runs behind your enterprise firewall and facilitates secure data exchanges between on-premise systems and bot’s cloud-based infrastructure YesUnknown
Integrated Content management system Yes No
Image processing and OCR for unstructured documents , Document Cognition Yes No
Build and Test Bots
Easily format chatbot responses as images, cards, quick options, etc. Yes No
Developers can co-develop bots and share bot editing rights with multiple
user and group-level permissions.
Yes No
Batch triggered Test automation that generates report outputs with complete
logs of all API calls and request chains.
Yes Yes
Manage bots, determine bot and task availability, configure deployment
channels, and more from a centralized admin console
Yes Yes
Integrated Survey ModuleYes (Click here for details) No
NLP Models & Configurations Yes Yes
Auto ML (Unsupervised learning) YesUnknown
Pre Defined Bot Synonyms(global synonyms) vs Entity Synonym
(specific to an intent)
Yes No
No Code Interruption Management Yes Yes
Entity Amendment Yes No
GUI Integrated NLP analysis Yes No
Scope Based API Management Yes Yes
Auto Dialog Generation Yes No
Filter Response as per audience, channel Yes No
Interaction Recording over Web widget Yes No
Knowledge extraction using NLG & ML.Yes (Click here for details) No
NLP training report for utterance conflicts.Yes (Click here for details) No
High NLP efficiency with 50% less training requirement.Yes (Click here for details) No

Disclaimer: Based on the info available on the Amelia website.

1000+ happy customers and counting

“The Yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“Yellow.ai chatbot has helped lower 25,000 calls coming into our call centers every month.”

Eric Hansen

CIO

“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”

Strategic Initiative team

“We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with Yellow.ai’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

Build your first Dynamic AI Agent in under 10 clicks