English
Platform features
Platform features
Go live in minutes with over 97% intent accuracy
Upsell & crossell your products
100+ out-of-the-box integrations
Democratizing AI
Resources
Resources
Company
Recognized as a Niche Player in Gartner Magic Quadrant and a Leader in 
Grid
The world’s leading enterprise-grade conversational AI platform powered by Dynamic AI-agents takes you one step closer to achieving your dream of having delighted customers and happier employees.
Enable omnichannel experiences with state-of-the-art NLP engine, smart analytics & comprehensive support across 100+ languages and 35+ text and voice channels to scale to
new heights!
–Rajendra B
Vice President, Enterprise (>1000 employees)
Give your customers the best of automation with seamless integrations with over 100+ industry leading support platforms for a unified and enhanced customer experience.
I never thought that having a chatbot integrated into my sitevanswering specific questions of the industry would be so easy; the team at Yellow.ai was so committed that the end result is ut unbelievable.
I never thought that having a chatbot integrated into my sitevanswering specific questions of the industry would be so easy; the team at Yellow.ai was so committed that the end result is ut unbelievable.
Support your customer and employees needs around the globe, across 35+ text & voice channels, in 120+ languages, 24×7. Improve CSAT by 20% and ESAT by 95% with Yellow.ai’s hyper driven automation platform
Give momentum to your organization’s automation journey with Voice AI. Deploy Text & Voice AI to stay ahead of the curve and soar to greatness.
Yellow.ai have an extremely scalable hyper-automation platform.Me and my largest team have been using this product over last 2 years and found it extremely customizable with ready-to-deploy APIs across multiple technology platforms…
Flexible pre-sales process, excellent support during POCs, very responsive, commercials are customer outcome focused
Conversations are complex but our user-friendly low-code platform helps users create conversational bots in under 10 clicks which can understand the user’s personality, context & sentiment to respond with empathy & efficiency.
Robust and data-efficient NLP engine
Proprietary NLP Engine with self-learning loop & sentence embeddings that make your bots Language-Intelligent, ensuring laser sharp accuracy. Continous deep learning enables to create the perfect ‘Human + AI’ platform.
Boost your agent productivity
Give your agents more power and context to past queries with features such as automated contact creation and AI-powered response suggestions to help answer queries quickly. In-built complex SLA and escalation mechanisms ensure that no ticket goes unanswered.
Industry agnostic and strength across industries
The Yellow.ai platform is industry and function-agnostic, thereby supporting any conversational AI scenario. The platform has seen specific use cases and value addition opportunities in over 16 industries ranging from Banking, Retail to QSRs and Pharma.
Reap accuracy benefits from Go-Live!
Once trained in English, Yellow.ai’s Dynamic AI agents,
will process requests in 100+ languages without additional training. The NLP engine behind this provides pinpoint resolution with 98% accuracy in real time.
| Key feature | Yellow.ai | Ada |
|---|---|---|
| Omni-channel and Omni-platform | ||
| Web and Mobile App SDKs |  Yes | Yes |
| Messaging platforms support (Whatsapp & FB Messenger, Google RCS etc.,) | Yes |  Google RCSnot available |
| Voice Platforms support (Alexa, Google Assistant etc.,) | Yes | Yes |
| Email support | Yes |  No |
| IVR support | Yes | No |
| SMS support | Yes | Yes |
| Advanced NLP and ML Capabilities | ||
| Document Cognition (Search across thousands of documents) | Yes | No |
| Multiple Bot Orchestrator | Yes | No |
| Smalltalk and generic responses | Yes | Yes |
| Multiple intent training and recognition | Yes | Yes |
| Pre-built training models for common domains | Yes | Yes |
| Integrated cognitive Support desk and Agent routing | Yes | No |
| Configurable alerts and Notifications based on customer messages | Yes | No |
| Integrated audience segmentation | Yes | Yes |
| Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains. | Yes | Yes |
| Native support for local Languages in SEA | Yes ( 55+ languages) | Yes |
| Deliver documents within messages | Yes | Yes |
| Send messages via push notifications | Yes | Yes |
| Enterprise-Grade Security, Compliance and Administration | ||
| Full in-premise deployment | Yes | No |
| Analytics to give real-time analytics into bot usage | Yes | Yes |
| Customizable MIS reporting and analytics | Yes | Yes |
| Customer-bot connector : Unlock systems of record with an agent that runs behind your enterprise firewall and facilitates secure data exchanges between on-premise systems and bot’s cloud-based infrastructure | Yes | No |
| Integrated Content management system | Yes | Yes |
| Image processing and OCR for unstructured documents , Document Cognition | Yes | No |
| Build and Test Bots | ||
| Easily format chatbot responses as images, cards, quick options, etc. | Yes | Yes |
| Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions. | Yes) | No |
| Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains. | Yes | No |
| Manage bots, determine bot and task availability, configure deployment channels, and more from a centralized admin console | Yes | Yes |
Disclaimer: Based on information available on the Ada website.
Project Director
Project Director
Business Unit Head
Lead, Digital
CIO
Customer Experience and epayments Director, Southeast Asia, Zalora
