Channels
Human + AI
Safe AI
Integrations
Envision Chapter 7
In the last year or so, AI Agents have moved past the experimental phases and are getting increasingly woven into the fabric of enterprise CX operations. Early enterprise adopters across industries are seeing transformative results. Join industry leaders as they share real deployment stories, compare playbooks, and explore what’s working (and what isn’t) in AI-first customer service.
What happens when AI can autonomously solve complex support scenarios
How support teams evolve when mundane tasks are automated
Real examples of AI agents working alongside human teams
The reality of building a support operation that gets better with scale
Opening Keynote
Customer Panel
Expert Roundtable