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Envision Chapter 7
In the last year or so, AI Agents have moved past the experimental phases and are getting increasingly woven into the fabric of enterprise CX operations. Early enterprise adopters across industries are seeing transformative results. Join industry leaders as they share real deployment stories, compare playbooks, and explore what’s working (and what isn’t) in AI-first customer service.
20th Mar 2025
SEA Edition
11:00 AM – 12:30 PM SGT25th Mar 2025India + ME Edition11:30 AM – 1:00 PM IST27th Mar 2025NAmer Edition10:30 AM – 12:00 PM PST
What happens when AI can autonomously solve complex support scenarios
How support teams evolve when mundane tasks are automated
Real examples of AI agents working alongside human teams
The reality of building a support operation that gets better with scale
Opening Keynote
Demos and Innovation Showcase
Customer Panel
Expert Roundtable
Digital Analytics Product Manager
SVP Transformation & Global Head of Innovation
Senior Partner Development Specialist, CX
VP of Innovation, Acquis
Business Communications Partnership Lead, APAC
CTO, Digital Technologies and Global Head – AI
Lead Analyst and Founder
Senior Analyst
Global Head AI/ML Startups
Analyst
Chief Digital Officer
Hyperautomation Lead
Director & Head of Conversational AI
Associate General Manager – CX
Manager- Digital Marketing & Strategy
Head of Digital Marketing
Chief Financial and Technology Officer
CHAPTER 06
Get a sneak peek into the latest innovations, trends, and transformative impact of Generative AI and learn how enterprises can leverage this technology to drive success in an evolving landscape.
Chapter 05
Leverage the potential of Generative AI to automate repetitive tasks, drive innovation, personalize customer experiences and boost efficiency!
Chapter 04
Explore the latest technologies, innovations and trends that will drive business interactions in 2023 and beyond!
Chapter 03
Watch our esteemed panelists explore if Metaverse will really be instrumental in shaping our lives; from being buyers to enablers, or is it just a fad?
Chapter 02
Watch 4 sessions where industry leaders explore new challenges and growth opportunities for retailers and ecommerce players, with CX as a key differentiator to capture market share.
CHAPTER 01
Join 10+ industry experts and 5 intriguing sessions in a quest to find out if voice AI really is the future of businesses or just another hype!
Special Edition
Hear from our leaders and subject matter experts on the new product announcements this quarter and see how these capabilities can transform your business.
