Envision Chapter 7

AI Agents as Your
CX Workforce

In the last year or so, AI Agents have moved past the experimental phases and are getting increasingly woven into the fabric of enterprise CX operations. Early enterprise adopters across industries are seeing transformative results. Join industry leaders as they share real deployment stories, compare playbooks, and explore what’s working (and what isn’t) in AI-first customer service.

SEA Edition

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India + ME Edition

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NAmer Edition

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Join us to explore:

What happens when AI can autonomously solve complex support scenarios

How support teams evolve when mundane tasks are automated

Real examples of AI agents working alongside human teams

The reality of building a support operation that gets better with scale

Agenda

15 mins

Opening Keynote

The State of AI in Customer Support

Adoption Reality: Moving Past Experimental Phase, Real Impact Numbers/Stories
Investment Focus: Where are leaders focusing & what’s working at scale
Trends: Truly omnichannel experiences, growing voice-first strategy
Market Dynamics: Early Adoption vs Strategic Waiting

20 mins

Customer Panel

Featured CX Innovators

Who’s Getting It Right (And How)

15 mins

Expert Roundtable

Building Your 2025 AI Strategy: Our 2 cents

Power Moves: What’s Making Enterprises Switch
Strategic Priorities: What to Focus On (And What to Avoid)
Decision Matrix: Key Capabilities to Demand from AI Partners
Action Plan: Your First 90 Days with AI agents

Past Speakers at Envision

Renee McInnis

Digital Analytics Product Manager

Paul Joustra

SVP Transformation & Global Head of Innovation

Guru Vishwanath

Senior Partner Development Specialist, CX

Past Events

CHAPTER 06

Understanding Generative AI: Beyond the Buzz

Get a sneak peek into the latest innovations, trends, and transformative impact of Generative AI and learn how enterprises can leverage this technology to drive success in an evolving landscape.

1hr 15 minutes

Chapter 05

Envision the Future of Generative AI for Enterprises

Leverage the potential of Generative AI to automate repetitive tasks, drive innovation, personalize customer experiences and boost efficiency!

4 Hrs 10 mins

Chapter 04

Envision the Future of Business Interactions

Explore the latest technologies, innovations and trends that will drive business interactions in 2023 and beyond!

1hr 15 minutes

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AI Agents as Your
CX Workforce

Join us to explore:

Agenda