Automate &
Personalize Customer
Support

Don’t keep your customers waiting for a resolution. With an AI-chatbot, resolve queries, on-demand, round the clock, in any language, across text and voice. Self-serve 70% queries and seamlessly loop in live agents when needed. The best of both worlds, literally.

0

%

Increase in CSAT

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%

Self-serve FAQs

0

%

Reduction in operational cost

Turn your customer’s frown
upside down

Listen to the voice of your customers

Our conversational AI platform tracks customer trends and analyzes sentiments to truly understand your customer’s needs. Not just that, it offers fast and accurate resolution using intent and sentiment recognition to improve user experience.

Route queries from bot to live agent seamlessly

AI can’t replace humans. We get that. Our dynamic AI agents bring the best of human and AI intelligence to self-serve most queries and get live agents in the loop when needed. Not just a live agent handover, but an active learning loop across bots and humans. What does that leave you with? Happier customers and even happier employees.

Meet customers where they are

Support your customers around the globe, across 35+ text & voice channels, in 135+ languages, 24×7. Want more? Yellow.ai has tons of integrations to make your conversations comprehensive and productive, from day zero.

Turn your customer support from a
cost center to a profit center

Reduce total cost of operations 70%

Our self-learning chatbots automate ~80% queries, leaving your live agents to only address critical requests. Cherry on top? With a self-learning loop, our bots proactively learn from the live agents.

Explore product insights & upsell

Customer support doesn’t have to be a cost center anymore. With deep insights and analytics on customer intent and sentiment, support bots can help upsell to increase revenue.

Personalize conversations for a higher CSAT

Automatically understand your Customer Data Profile and personalize conversations, solutions and actions based on sentiment, intent and persona. Make magic with every conversation and make way to higher CSAT.

It isn’t magic, it’s AI with our proprietary
Natural Language Processing ‘brain’

Our Natural Language Understanding (NLU) and Natural Language Processing (NLP) ‘brain’ engine compounds the self-learning of the voice and text chatbots through multi-factorial intent recognition, effective customer engagement and on-point resolution – all of it in real-time and with a 98% accuracy rate.

Why do 1000+ brands trust Yellow.ai

Total CX & EX automation platform recognized by Gartner & G2.

Build an intelligent NLP powered chatbot in under 10 clicks.

Excellent time to value – 60% automation in 30 days of go live.

135+ languages available across 35+ text & voice channels.

100+ out of the box integrations.

We win, when our customers win!

“Yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“Yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month.”

Eric Hansen

CIO

“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”

Strategic Initiative team

“We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with Yellow.ai’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora