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Envision Chapter 8
The Future of Service with Agentic AI
In the last year or so, AI Agents have moved past the experimental phases and are getting increasingly woven into the fabric of enterprise service operations. Early enterprise adopters across industries are seeing transformative results. Join industry leaders as they share real deployment stories, compare playbooks, and explore what’s working (and what isn’t) in AI-first customer service.
Agenda
OPENING PANEL
Making Sense of Agentic AI in Enterprise Service
15 minutes
Distinguishing Features
What is Agentic AI and what capabilities define true agentic systems versus preceding automations
Strategic Alignment
Identifying which service challenges are best addressed with agentic solutions
Evolution Pathway
Navigating the transition from reactive to anticipatory customer service
Current Landscape
Where enterprise solutions stand today and key technology developments
Adoption Criteria
How to determine organizational readiness and necessary foundations
Speakers
Raghu Ravinutala
CEO & Co-founder
Praneet Gill
Founding Partner
Fireside Chat
Practical Insights from Implementation Journeys
15 minutes
Identifying the inflection point
When traditional approaches hit their ceiling
Transition Management
Preparing teams, processes, and customers for increasingly autonomous service
Learning Cycles
Building feedback loops that continuously improve agent performance and capabilities
Selection Strategy
How to identify ideal initial use cases that balance impact with implementation feasibility
Measurement Evolution
Developing new success metrics that capture the unique value of agentic systems
Speakers
Puneet Arora
Global President
Vasudev Chatti
Head of Solutions Engineering
EXPERT ROUNDTABLE
Hard Truths About Building AI Muscle for Success
20 minutes
Evaluating Vendors
Cutting through vendors’ marketing claims to evaluate real capabilities
Organizational Resistance
Addressing legitimate concerns from teams fearing displacement
Control vs. Autonomy
The uncomfortable balance between oversight and agent independence
Investment & ROI reality
Understanding the true costs beyond implementation that few discuss openly
Speakers
John Paullin
Director of Sales Engineering – CX & AI, AVANT Communications
Rashid Khan
CPO and Co-Founder
Madhav Chinta
CTO of AI
Why Attend:
Unpack what’s Agentic AI & how it’s different from preceding automations
Understand how your enterprise can make agentic systems work at scale
Explore real-world stories
of successful AI implementation
Leave with actionable insights on AI adoption & scaling
Past Speakers at Envision
Justin Hodges
Senior AI/ML Tech. Specialist
David Yakobovitch
Global Product Lead
Rob Ferguson
Global Head AI/ML Startups
Jessica Osborn
IT Operations Manager
Adam Schneebaum
Sr. Product Manager, Operations
Rik Reppe
VP of Innovation, Acquis
Ryan Culver
Director, AI & Innovation
Renee McInnis
Digital Analytics Product Manager
Dr. Rami Shaheen
Business Communications Partnership Lead, APAC
Jim Sterne
President – Marketing Analytics
Past Chapters
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CHAPTER 06
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Chapter 05
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Chapter 04
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Chapter 03
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Chapter 02
Envision the Future of Retail & E-commerce
Watch 4 sessions where industry leaders explore new challenges and growth opportunities for retailers and ecommerce players, with CX as a key differentiator to capture market share.
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CHAPTER 01
Envision the Future of Voice AI
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Special Edition
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