Envision Chapter 8

The Future of Service with Agentic AI

In the last year or so, AI Agents have moved past the experimental phases and are getting increasingly woven into the fabric of enterprise service operations. Early enterprise adopters across industries are seeing transformative results. Join industry leaders as they share real deployment stories, compare playbooks, and explore what’s working (and what isn’t) in AI-first customer service.

Wednesday, June 25th, 2025

10:30 AM PT | 1:30 PM ET

Agenda

OPENING PANEL DISCUSSION
Making Sense of Agentic AI in Enterprise Service
15 minutes
Distinguishing Features
What is Agentic AI and what capabilities define true agentic systems versus preceding automations
Strategic Alignment
Identifying which service challenges are best addressed with agentic solutions
Evolution Pathway
Navigating the transition from reactive to anticipatory customer service
Current Landscape
Where enterprise solutions stand today and key technology developments
Adoption Criteria
How to determine organizational readiness and necessary foundations
CUSTOMER SESSION
Practical Insights from Implementation Journeys
20 minutes
Identifying the inflection point
When traditional approaches hit their ceiling
Transition Management
Preparing teams, processes, and customers for increasingly autonomous service
Learning Cycles
Building feedback loops that continuously improve agent performance and capabilities
Selection Strategy
How to identify ideal initial use cases that balance impact with implementation feasibility
Measurement Evolution
Developing new success metrics that capture the unique value of agentic systems
EXPERT ROUNDTABLE
Hard Truths About Building AI Muscle for Success
20 minutes
Evaluating Vendors
Cutting through vendors’ marketing claims to evaluate real capabilities
Organizational Resistance
Addressing legitimate concerns from teams fearing displacement
Control vs. Autonomy
The uncomfortable balance between oversight and agent independence
Investment & ROI reality
Understanding the true costs beyond implementation that few discuss openly

Why Attend:

Unpack what’s Agentic AI & how it’s different from preceding automations

Understand how your enterprise can make agentic systems work at scale

Explore real-world stories
of successful AI implementation

Leave with actionable insights on AI adoption & scaling

Past Speakers at Envision

Justin Hodges

Senior AI/ML Tech. Specialist

David Yakobovitch

Global Product Lead

Rob Ferguson

Global Head AI/ML Startups

Jessica Osborn

IT Operations Manager

Adam Schneebaum

Sr. Product Manager, Operations

Rik Reppe

VP of Innovation, Acquis

Ryan Culver

Director, AI & Innovation

Renee McInnis

Digital Analytics Product Manager

Dr. Rami Shaheen

Business Communications Partnership Lead, APAC

Jim Sterne

President – Marketing Analytics

Past Chapters

CHAPTER 07

AI Agents as Your CX Workforce

Explore how AI agents are moving beyond experiments and becoming core to how enterprises scale real-world CX.

1hr 15 minutes
Understanding Generative AI: Beyond the Buzz

CHAPTER 06

Understanding Generative AI: Beyond the Buzz

Get a sneak peek into the latest innovations, trends, and transformative impact of Generative AI and learn how enterprises can leverage this technology to drive success in an evolving landscape.

1hr 15 minutes

Chapter 05

Envision the Future of Generative AI for Enterprises

Leverage the potential of Generative AI to automate repetitive tasks, drive innovation, personalize customer experiences and boost efficiency!

4 Hrs 10 mins

Chapter 04

Envision the Future of Business Interactions

Explore the latest technologies, innovations and trends that will drive business interactions in 2023 and beyond!

1hr 15 minutes

Chapter 03

Envision the Future of Businesses in Metaverse

Watch our esteemed panelists explore if Metaverse will really be instrumental in shaping our lives; from being buyers to enablers, or is it just a fad?

2hrs 41 minutes

Chapter 02

Envision the Future of Retail & E-commerce

Watch 4 sessions where industry leaders explore new challenges and growth opportunities for retailers and ecommerce players, with CX as a key differentiator to capture market share.

3hrs 3 minutes

CHAPTER 01

Envision the Future of Voice AI

Join 10+ industry experts and 5 intriguing sessions in a quest to find out if voice AI really is the future of businesses or just another hype!

1hr 15 minutes

Special Edition

Envision: Next in Tech

Hear from our leaders and subject matter experts on the new product announcements this quarter and see how these capabilities can transform your business.

3hrs 36 minutes

The AI noise won’t stop. But the clarity starts here.