Platform
Channels
AI-first customer service automation crafted for enterprises
Streamline customer service operations with accurate, faster and personalized interactions, powered by our platform’s superior AI capabilities.
- Human-like conversations via voice, chat & email
- Speed and accuracy through in-house LLMs
- Instant deployment to go live faster
Trusted by
1100+ global brands
Just launched: VoiceX
Voice AI at its finest. Generates life-like voices and delivers precise responses to complex requests in real-time.
Experience VoiceX
Did you know
Yellow.ai has been recognized by leading industry leaders
Transforming customer service for customers, agents, and leaders
Deliver unmatched customer service through natural, human-like interactions across voice, chat and email channels.
Delight customers
Use our dynamic AI agents to achieve 90% automation and offer 24/7 support and proactive solutions that reduce customer effort.
- Be where your customers are: Support over 35 channels to reach your customers on their preferred platforms
- Speak your customer’s language: Use AI-powered agents that can communicate in 135+ global and regional languages
- Deliver human-like interactions: Use dynamic AI agents that can quickly detect sentiments & ensure empathetic conversations
Empower agents
Automate support lifecycles to reduce effort per ticket and boost agent productivity. Integrate with top contact center solutions like Salesforce, Zendesk, Genesys, and Nice, or operate independently on Yellow.ai for enhanced AI-driven agent support and ticketing.
- Dynamic AI assistants for agents: Equip your support team with sentiment detection, coaching insights, tone changer, and other AI-powered tools to enhance their efficiency.
- Smart workflow automation: Identify events and intents from complex messages to trigger workflows for ticket creation, escalations, and more.
- Powerful agent tools: Access reply suggestions, a 360° customer view, automated ticket assignment, and collaboration tools to streamline support operations.
Deliver invaluable insights to leaders
Track in-depth conversation metrics, identify opportunities to improve CSAT, and drive higher automation of conversations powered by AI agents using our proprietary LLM, Analyze.
- Transform data into actionable insights: Get 20+ real-time metrics with dashboards, user journey visualization, goal-based tracking, and a data explorer for informed decision-making.
- Go live faster: Create dynamic AI agents with prompts and customize them easily using our user-friendly interface.
- Get instant knowledge access: Provide instant access to information with Knowledge AI, integrating all your knowledge sources at scale for both customers and agents.
Redefine customer service with Yellow.ai
Automate
Dynamic AI agents for omni-channel, human-like support on 35+ channels
Voice
Chat
Analyze
Analyze automation and
agent metrics
agent metrics
Enterprise systems /
knowledgebase
Manage
Manage dynamic AI agents and knowledgebase
Assist
Dynamic AI assistants for agent performance and better customer service
Service cloud
Contact centre
Automation platform that takes security & time-to-value seriously
Enterprise-grade security with safe AI
Yellow.ai is built with robust guardrails and systems that ensure user and enterprise security. Backed by ISO, HIPAA, SOC2, and GDPR certifications and the principles of Responsible AI we protect sensitive data and maintain rigorous adherence to industry-leading security and compliance practices.
50% faster time to value with integrations
Yellow.ai’s native Gen-AI integration framework offers rapid deployment with 150+ pre-built integrations, seamlessly connecting with your existing tech stack. No need to rip & replace, with 80% out-of-the-box and custom integrations ensuring simple and hassle-free implementations.
Minimized risk with expert professional services
With our professional services, you can minimize risks, ensure the right deployment from the start, and save on additional resources and costs by getting it done right the first time. Our team of experts guides you through every step, from initial setup to ongoing enhancements. Benefit from our deep industry insights and best practices to achieve seamless implementation and maximized ROI.
“Cipla is committed to pioneering innovative respiratory health solutions in line with our motto, ‘Caring for life.’ Our objective is to revolutionize patient advocacy by providing customized education for conditions such as asthma, COPD, and other breathing disorders. As a significant step in this direction, our Breathefree initiative has embraced conversational AI and automation facilitated by Yellow.ai to enhance respiratory health education. Our outreach extends to diverse populations across India, offering support in nine languages to ensure inclusivity. Leveraging Conversational AI-driven solutions on various digital channels, we now assist over half a million patients and caregivers monthly, with industry best 95% customer resolution call completion rate. This combination of technology and healthcare allows Cipla to nurture a well-informed patient community, supporting effective management of their respiratory health.”
Associate Director, Breathefree Lead – Patient Access, Adherence & Special Projects at Cipla
What’s new at Yellow.ai ?
Report | Industry
Yellow.ai recognized in 2024 Gartner® Market Guide for dedicated conversational AI solutions
Download your complimentary copy of the report to learn why.
Strategic Guide | 5 min read
An enterprise leader’s build vs. buy blueprint: Crafting success with the best-fit AI for customer service
Read this ebook to learn how to choose the right AI solution for transforming customer service.
Article | 3 min read
Revolutionizing email support: Yellow.ai’s Generative AI-powered email automation
Create a truly scalable AI-powered email support operation by self-serving incoming email queries in multiple languages, 24/7.
We've been called gamechangers for a reason.
The most trusted & award-winning AI platform out there.
