Transform retail dynamics: Maximize business growth, and minimize cost with AI

Enable instant and human-like customer support to buyers in 135+ languages with the market-leading AI-first, unified customer service platform.

Request demo

Elevate every retail metric that matters most to your business

90%

of retail queries self-served

60%

reduction in operational costs

50%

boost in agent productivity

Go beyond serving–enable delight at every interaction

Engage buyers in human-like conversations 24/7, providing proactive resolutions and information about products, payment, delivery, and more.

Seamless voice-enabled shopping

Deploy voice agents for empathetic, human-like conversations while handling customer queries related to product availability, cancellations, tracking updates and more.

Stay connected with your customers

Provide your customers with a smooth retail experience by proactively communicating updates on product delivery. Integrate seamlessly with existing CRM systems to keep your customers in the loop.

Real-time product availability

Dynamic AI agents connect seamlessly with ERP systems to provide instant status regarding product availability to customers. In case of non-availability, customers can opt-in for ‘back in stock’ notifications.

Go live 2X faster with pre-built templates

Get started

Explore collections

Achieve 60% higher customer satisfaction

Customers can view products, check product availability, compare products, place orders, track order status, initiate exchange/refund, and also provide product feedback without involving a human agent.

Product catalog

u003cspan style=u0022font-weight: 400;u0022u003eIntegrate with e-commerce platforms to showcase digital shop fronts on multiple channels.u003c/spanu003e

Easy payments

u003cspan style=u0022font-weight: 400;u0022u003eSeamlessly connect with payment platforms for effortless checkout directly from the chat.u003c/spanu003e

Virtual shopping assistants

u003cspan style=u0022font-weight: 400;u0022u003eRecommend products, complementary items, and discounts as per the purchase history and preferences.u003c/spanu003e

Turn every shopping experience into a personalized journey

AI agents turn every interaction with the user into a moment of delight with contextual and personalized conversations.

Understand your customer deeply

u003cspan style=u0022font-weight: 400;u0022u003eSeamlessly integrate your AI agent with the Customer Data Platform (CDP) to gather and build customer profiles based on their buying behavior, queries, interests, activities, and conversations across channels.u003c/spanu003e

Swift agent handover

u003cspan style=u0022font-weight: 400;u0022u003eWhile the AI agent can resolve up to 90% of queries, it’ll escalate complex queries rapidly to the human agent for quick resolution.u003c/spanu003e

Analytics for data-driven decisions

u003cspan style=u0022font-weight: 400;u0022u003eMeasure critical metrics from customer conversations and chatbot analytics like user feedback, top customer flows, user acquisition details, bot performance, bot activity, etcu003c/spanu003e