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Provide on-demand, consistent customer support in healthcare from booking consultations to sharing prescriptions, and beyond. Outpace competitors with rapid time to value, unmatched scalability, and HIPAA compliance.
of healthcare queries self-served
increase in customer satisfaction
uplift in agent productivity
Make high query volume handling effortless: Self-serve 90% of FAQs with accurate resolutions (having <1% hallucinations). Personalize interactions in 135+ languages.
Automate booking and updation of appointments and lab tests. Free up healthcare agents for high-value tasks.
Tackle interruptions with empathy using voice AI agents, adept in active listening. Transfer complex queries to live agents.
Streamline invoicing, billing, and reimbursements with smooth integration with existing payment solutions.
Prevent patient churns. Help them find nearby clinics, book virtual consultations, and enable post-consultation follow-ups, capturing context across 35+ channels.
Automate the registration, verification, and new account creation of patients.
Share medication reminders and preventive care, nutrition, and health tips based on previous chat history and test results.
Send a digital summary of prescription, diagnosis, and lab reports on the channel of patients’ choice.
Stop building healthcare support agents from scratch, and digging data to make decisions. Deploy easy-to-use AI in seconds and improve performance by tracking metrics.
Go live 2x faster with 40% faster implementation. Avoid the need for coding or NLP training.
Get 150+ pre-built templates with healthcare terms. Enable flexible integration with 80% containment out of the box.
Collect feedback with CSAT and NPS surveys. Help agents improve service with chat summaries via AI omnichannel agent inbox.
Don’t compromise on data privacy and security to earn patients’ trust. Yellow.ai has got you covered with ISO, HIPAA, SOC2, GDPR, and PDPA compliance.
Provide role-based access control, single sign-on, OAuth, SAML integration, and deep integration with EPIC.
TLS 1.3 encryption in transit (TLS 1.2 supported for backward compatibility), AES 256 encryption at rest.
Drive pen tests and vulnerability management on the code/platform levels (WAF, DDOS, IPS & IDS covered).