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Transform contact center operations
with Yellow.ai and Genesys
Learn how you can increase customer satisfaction by upto 40%!
- Leverage Yellow.ai’s Omnichannel Connector on Genesys AppFoundry for cost-efficient customer support
- Run high ROI inbound and outbound engagements with Yellow.ai CSC and Genesys CX Cloud
- Route queries on text and voice channels to support agents intelligently
Go-live with pre-built template by Yellow.ai Marketplace
Integrate in 3 simple clicks
UP TO 80% QUERIES SELF-SERVED
Scale contact center operations with 24/7 self-serve on text and voice channels
u003cul class=u0022content-ulu0022u003ern tu003cliu003eReduce operational costs with Yellow.ai Omnichannel Connector and provide 24/7 self-serviceu003c/liu003ern tu003cliu003eConnect Genesys Cloud with Yellow.ai voice bots for convenient, truly human-like customer serviceu003c/liu003ern tu003cliu003eQuickly scale support operations by deploying Dynamic AI agents on one channel and then effortlessly adding more channelsu003c/liu003ernu003c/ulu003e
REDUCE SUPPORT COSTS BY 60%
Empower support agents with context and customer insights for accurate resolutions
u003cul class=u0022content-ulu0022u003ern tu003cliu003eHandle escalations effectively by routing users to the right human agent with Genesys PureCloud integrationu003c/liu003ern tu003cliu003eCall transfers from Dynamic AI agent to human agents are empowered with real-time and historical insightsu003c/liu003ern tu003cliu003eDynamic Voice AI agents are capable of summarizing live conversations and passing on the information to human agents before the call transfer, helping with context for rich customer experienceu003c/liu003ernu003c/ulu003e
Cut Service Costs, Boost Resolutions, Drive Revenue - Discover Yellow.ai
