Accelerate utility excellence: AI-first automation for superior service and efficiency

Slash operational costs and boost customer satisfaction with a unified customer service automation platform. Automate support across 35+ channels while ensuring lightning-fast setup and go-to-market.

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Customer service automation for a truly omnichannel experience

90%

queries self-served

60%

reduction in operational costs

30%

higher order completion rates

50%

boost in agent productivity

Automate 90% utilities use cases with human-like AI

Personalize conversations with advanced AI

u003cspan style=u0022font-weight: 400;u0022u003eDeploy truly multilingual, human-like AI for Voice, adept at active listening, and context-switching, that handles customer interruptions with context and empathy. For instance, customers can report issues, schedule appointments, track bill payments, and service updates.u003c/spanu003e

Scheduling services

u003cspan style=u0022font-weight: 400;u0022u003eEnable effortless scheduling for customers seeking service time slots. Seamlessly integrate with existing CRM/ERP platforms for real-time availability and tracking of waste pickup, tank refills, and technician visits.u003c/spanu003e

Billing and payments

u003cdiv class=u0022group w-full text-gray-800 dark:text-gray-100 border-b border-black/10 dark:border-gray-900/50 bg-gray-50 dark:bg-[#444654]u0022u003ernu003cdiv class=u0022text-base gap-4 md:gap-6 md:max-w-2xl lg:max-w-xl xl:max-w-3xl p-4 md:py-6 flex lg:px-0 m-autou0022u003ernu003cdiv class=u0022relative flex w-[calc(100%-50px)] flex-col gap-1 md:gap-3 lg:w-[calc(100%-115px)]u0022u003ernu003cdiv class=u0022flex flex-grow flex-col gap-3u0022u003ernu003cdiv class=u0022min-h-[20px] flex flex-col items-start gap-4 whitespace-pre-wrapu0022u003ernu003cdiv class=u0022markdown prose w-full break-words dark:prose-invert lightu0022u003ernrnu003cspan style=u0022font-weight: 400;u0022u003eAmplify business growth and revenue through seamless payment collections across channels, effortlessly connecting with your existing payment platforms and infrastructure.u003c/spanu003ernrnu003c/divu003ernu003c/divu003ernu003c/divu003ernu003c/divu003ernu003c/divu003ernu003c/divu003e

Plug & play integrations with
100+ industry-leading platforms

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Anytime, anywhere instant self-serve

Our AI-first unified customer service platform enables automated onboarding, timely reminders, and proactive notifications for meaningful customer interactions where each message is personalized and contextual.

Onboarding

u003cspan style=u0022font-weight: 400;u0022u003eAutomate registration, verification, and new account creationu003c/spanu003e

Payment reminders

u003cspan style=u0022font-weight: 400;u0022u003eSend out reminders on text and voice channels to ensure timely collectionsu003c/spanu003e

Alerts and notifications

u003cspan style=u0022font-weight: 400;u0022u003eSend out proactive notifications on outages, usage status, pickup schedule, and more.u003c/spanu003e

Transform support chats into meaningful interactions

Every conversation is a moment of delight with AI agents that offer personalized support 24/7 with human-like interactions. In the case of complex queries, AI agents can seamlessly hand over the query with context to a human agent.

Insights

u003cspan style=u0022font-weight: 400;u0022u003eCreate data-driven dashboards to access real-time insights and improve customer experience.u003c/spanu003e

Location-based services

u003cspan style=u0022font-weight: 400;u0022u003eProvide real-time personalized support based on customer location.u003c/spanu003e

Data-driven insights

u003cspan style=u0022font-weight: 400;u0022u003eLeverage analytics to understand user feedback, top customer flows, user acquisition details, and other critical metrics.u003c/spanu003e