Deliver frictionless experiences for oil, gas and utilities customers

Slash operational costs and boost efficiency with’s Dynamic Automation Platform to provide 24/7 support.

Drive efficient business growth with hassle-free customer experiences


reduction in support costs


higher order completion rates

Anytime anywhere customer service

Self-serve up to 80% of incoming requests across channels, in over 135+ languages

Dynamic voice AI agent

Elevate customer experience with human-like voice AI agents, proficient in understanding intent, industry-specific phrases and providing personalized responses. Ideal for outbound marketing and managing inbound queries.

Scheduling services

Enable effortless scheduling for customers seeking service time slots. Seamlessly integrate with existing CRM/ERP platforms for real-time availability and tracking of waste pickup, tank refills, and technician visits.

Billing and payments

Boost business growth and revenue through seamless payment collections across channels, effortlessly connecting with existing payment platforms.

Plug & play integrations with
100+ industry-leading platforms

Drive customer engagement

Dynamic AI agents for Oil & Gas and Utilities enable automated onboarding, timely reminders and proactive notifications for connected customer experiences.


Automate registration, verification and new account creation

Payment reminders

Send out reminders on text and voice channels to ensure timely collections

Alerts and notifications

Send out proactive notifications on outages, usage status, pickup schedule and more

Personalized experiences’s Conversational Commerce Cloud provides generative AI-powered marketing templates, end-to-end campaign workflows and Customer Data Platform (CDP) that helps in driving 60% increase in engagement.


Create dashboards to access real-time insights and improve customer experience.

Location-based services

Provide support based on customer location.

Curated offers

Leverage Customer Data Platform to run targeted marketing campaigns.

AI-enabled support agents

Transfer conversations seamlessly to support agents to reduce wait times and increase customer satisfaction by 40%

AI-powered suggestions

Empower support agents with canned suggestions to provide quicker resolutions

AI powered canned responses

Chat summarizer

Summarize agent chats using AI to keep conversation log and track agent performance

Performance insights

AI-generated conversation insights to coach agents and improve  performance, the driving force behind your

Bharat Petroleum

“Urja bot is highly scalable and can be deployed to help users in different geographies, languages, demographics on multiple platforms. Considering the complexities and diversity of BPCL’s businesses and customers, the multilingual capabilities and 24/7 availability of Urja enables BPCL in improving the ease with which customers connect with the company.”

Rahul Tandon

Former Head of Digital Transformation (Project Anubhav)


bookings on bot per month

Waste Connections

“ has helped us accelerate our AI automation journey for some of the most important use cases, and with the launch of DynamicNLPTM which enables zero training for NLP models, would elevate customer and employee experiences from day one. We firmly believe that DynamicNLPTM will open new avenues to scale up additional use cases of customer support and agent productivity.”

Eric Hansen

Chief Information Officer

$3.6 M

cost savings per year

We've been called gamechangers for a reason.

The most trusted & award-winning AI platform out there.
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