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Drive powerful customer & employee experiences with Yellow.ai & Freshworks
- Integrate Yellow.ai with Freshdesk, Freshchat and Freshservice to optimize support operations
- Improve agent productivity by 50% by routing only complex customer queries to agents.
- Boost customer satisfaction with 24/7 multilingual and omnichannel support
Global customers driving impact with us
Go-live with pre-built template by Yellow.ai Marketplace
Integrate in 3 simple clicks
FRESHDESK – REDUCE SUPPORT COSTS BY UP TO 60%
Superpower your agents with a contextual and intuitive helpdesk
u003cul class=u0022content-ulu0022u003ern tu003cliu003eEfficiently address recurring customer inquiries with Yellow.ai’s dynamic AI agents, enabling up to 80% of questions to be resolved through self-serviceu003c/liu003ern tu003cliu003eSave an agent’s time by automating FAQs in minutes using Yellow.ai’s DocCog feature and respond to customers instantlyu003c/liu003ern tu003cliu003eEnable agents to handle complex requests by converting bot conversations directly into tickets on Freshdesku003c/liu003ern tu003cliu003eProvide ticket history, expected SLAs, related documentation and transcripts to agents by connecting with Freshdesku003c/liu003ernu003c/ulu003e
FRESHCHAT – IMPROVE CSAT BY 40%
Exceptional support powered by real-time, goal-based conversations
u003cul class=u0022content-ulu0022u003ern tu003cliu003eSeamlessly transition conversations from dynamic AI agents to Freshchat support agents when human assistance is needed, enhancing agent productivity by 50%u003c/liu003ern tu003cliu003eEquip agents to handle more complex customer queries via real-time conversations on Freshchat, by providing historical contextu003c/liu003ern tu003cliu003eEmpower agents on Freshchat to have personalized communication with customers, via video and voice calling powered by Yellow.aiu003c/liu003ern tu003cliu003eBy integrating with Freshchat, get insights into customer engagement and optimize for resolution timesu003c/liu003ernu003c/ulu003e
FRESHSERVICE – BOOST EMPLOYEE PRODUCTIVITY BY 50%
Streamline IT support to improve employee experience
u003cul class=u0022content-ulu0022u003ern tu003cliu003e Deploy dynamic AI agents within Freshservice to address day-to-day employee queriesu003c/liu003ern tu003cliu003eConvert bot conversations into incident tickets on Freshservice to track issues and requestsu003c/liu003ern tu003cliu003eEnable self-service by providing an enriched employee knowledge base on Freshservice and provide employees with quick access to relevant information with Yellow.ai’s DocCogu003c/liu003ern tu003cliu003eIntelligently escalate urgent and complex requests as a ticket to a support agent or a team within Freshserviceu003c/liu003ernu003c/ulu003e
Cut Service Costs, Boost Resolutions, Drive Revenue - Discover Yellow.ai
