“Yellow.ai recognized as a Niche Player in the 2022 Gartner Magic Quadrant for Enterprise conversational AI”
Unlock your business potential with delighted customers and happier employees. Yellow.ai is an award-winning enterprise-grade conversational AI platform that drives personalized conversations in real-time, across channels, and at scale.
24/7 Availability
51% of customers want businesses to be available 24/7. Round the clock support helps build brand loyalty and boosts engagement.
Instant & Consistent Support
Unlock a whole new ‘live-commerce’ channel where the customers can directly interact with an agent using our intuitive chat and video interface to evaluate products or push them to checkout.
Hyper-personalization
Why just leave the conversations at engagement when you can offer total customer experience automation, until payments, and beyond. Leverage our pre-integrated Payment Gateway’s like PayPal, RazorPay, Setu and more.
Improved Customer Satisfaction (CSAT)
Save up to 7 man-hours per week & witness a drastically reduced operational expense (14%) right off the bat with the help of our AI-powered assistants.
Reduced customer effort
Handle conversations across channels and languages with the right Human + AI balance. Automate & offer 1-on-1 attention, akin to in-store experiences, to all visitors – all through a single platform.
Significant Cost Savings
Our conversational voice and text AI merges seamlessly with customer loyalty management for personalized promotions and rewards. Befriend your customers and realize higher life-time values from them.
Increased Sales and Revenue
Customers can book in-store appointments or schedule in-store product pick-ups through our conversational AI. Reps can even send order delivery, product or promotional updates from a single platform
“Yellow.ai recognized as a Niche Player in the 2022 Gartner Magic Quadrant for Enterprise conversational AI”
“Yellow.ai has been recognized as a leader in the G2 Grid Report for Bot Platforms, Winter 2022, based on receiving a high customer satisfaction score and having a large market presence.”
“yellow.ai allows easy integration with portals. It has easy to implement use cases and the guided workflows function smoothly. Their cloud solution and the latest interface are amazing.”
While a customer support representative checks the inventory manually, a chatbot can provide a prompt answer by looking through the site’s database.
AI chatbots can process returns and initiate refunds right from the chat interface so that customers don’t have to switch between channels.
Especially useful in the BFSI sector, intelligent chatbots can handle complicated tasks such as blocking a lost card, accepting premium payments, fraud detection and a lot more.
Chatbots take a conversational approach towards lead generation, as they collect customer data by engaging users in a conversation and they also score leads on the basis of KPIs, budget and relevance.
AI chatbots use fun content like emojis, images, GIFs, and memes to promote products and services.
Chatbots help reduce cart abandonment by executing a retargeting campaign wherein they follow-up with the customer, a few hours after they have left your website.
AI chatbots can significantly shorten the sales cycle by handling everything from product recommendations to accepting payments in a single chat interface.
They can provide real-time price estimates and quotes to customers by understanding their specific requirements.
Intelligent chatbots also guide customers through the sales funnel and increase your conversion rate.
AI chatbots can considerably reduce recruitment costs and time taken to hire by single-handedly screening candidates, collecting information and ranking candidates based on defined metrics..
A chatbot can be implemented to engage with the talent pipeline, creating a better experience for the potential candidates.
AI-powered chatbots are capable of providing round the clock assistance to employees, which minimizes the time that the HR team spends on regular queries.
Intelligent chatbots can enable users to self-serve routine queries and service requests.
Chatbots can automatically be used categorize incidents and service requests and assign them to the most appropriate agent based on priority.
Chatbots allow IT service desks to offer around-the-clock service and reduce costs related to handling routine issues.
Intelligent chatbots can enable users to self-serve routine queries and service requests.
Chatbots can automatically be used categorize incidents and service requests and assign them to the most appropriate agent based on priority.
Chatbots allow IT service desks to offer around-the-clock service and reduce costs related to handling routine issues.
Omnichannel customer experience
Proprietary NLP engine
Proactive multilingual support
Customizable and scalable
Advanced contextual understanding
Live agent hand-off
Customer analytics
Easy integrations
No-code development
Project Director
Project Director
