How government services are using chatbots for citizen support

“It is the policy of the United States that, in a Government of the people, by the people, and for the people, improving service delivery and customer experience should be fundamental priorities.”

Source: President Biden’s Executive Order, December 13, 2021

About the Webinar

As the world becomes more connected, citizens are increasingly expectant of being able to engage with their governments online. The trend is being driven by the growth of digital-native populations and the proliferation of mobile devices. In order to meet these rising expectations, government organizations must find ways to turbocharge their citizen engagement.

Come and join our webinar to learn from industry leaders on how automation and self-serve technologies are helping them with streamlining interactions and improve efficiency. For example, automated notifications can keep citizens up-to-date on the status of their applications, and self-serve portals can allow them to access information and services without having to go through a call center.

Webinar Agenda:


Introduction to the event – What to expect?


Rashid Khan



Tushar Bhalla

Whatsapp India

Vinay Kumar Y R


Jasneet Hazooria



Panelist Session:

  1. BPCL, BMRCL and Meta discusses:
    • How harnessing the power of automation and self-serve is helping government organizations with providing a better experience for their citizens.
    • How Conversational AI simultaneously elevates stakeholder experiences and accelerates digital transformation
    • Real-world success stories that’s transforming the lives of citizens at scale
    • Best practices for automation and self-serve success
    • A risk-free way to innovate with chatbots at warp speed

Summing up: Takeaways


Question & Answer


Thank you

Gain valuable insights into how to into adopting conversational AI automation to deploy the best citizen engagement strategies.
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