Yellow.ai named a Challenger in 2023 Gartner
® Magic Quadrant™ for ECAIP
Today, customers do not wish to engage with a business to address straightforward concerns such as changing personal account details or getting an order cancelled. They prefer using automated self-service options in the form of a mobile application or a business chatbot setup. But now, they demand the expediency of somebody resolving their queries over voice commands and voicebots offer that convenience.