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Safe AI
Boost agent productivity and performance with an AI-first helpdesk for ticketing automation and personalized customer interactions across chat, email and voice channels.
50%
Increase in agent productivity
2X
Increase in tickets handled
60%
Reduction in operational costs
INTELLIGENT SUPPORT
AI-powered agents
Enhance agent performance with AI tools like response suggestions, coaching insights, conversation summary and more to reduce average handling time for incoming queries and increase CSAT.
CONTEXTUAL RESOLUTIONS
Personalized customer service
Integrate your existing CRM and ticketing system with Inbox to provide effective and relevant query resolutions. Businesses can further leverage our Customer Data Platform (CDP) to get user insights in real-time.
SIMPLIFIED SELF-SERVE
Advanced knowledge base
Create a comprehensive knowledge base for customers to find solutions to their queries without involving an agent. Enterprises can create and maintain an internal knowledge base within Inbox for agent reference.
AGENT ANALYTICS
Measure agent performance
Gain valuable insights into agent efficiency and productivity with monitoring dashboards, detailed analytics widgets and reporting dashboards.
OPTIMIZE SUPPORT
Workflow automation
Optimize agent operations with AI-first automation solutions for ticket assignment, SLAs, triggers and notifications.
SONY
Tiket.com
A fully integrated SaaS product that plugs into your complete tech stack, seamlessly.
