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Feel The Power Of Agent-Assist Inbox.
Where Relationships Are Built.

Welcome to Agent-assist Inbox - An AI powered, automation first unified inbox for agents to provide enhanced customer support across chat, email, and voice.

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Give your customers and agents a
memorable experience

Raise your CSAT scores by never letting a single conversation go unnoticed with omnichannel live support across channels.

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View your customer’s entire journey across channels in a single unified view built on top of our customer data platform to get superior context for better problem resolution.

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Why wait for customers to message you? Wow them through proactive notifications sent right from inbox on the channel of their choice.

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Take advantage of agent-trained interactions through machine learning to automate responses and suggestions to specific requests and automatically process similar tickets over time, freeing up agents for complex tickets.

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Intelligently resolve queries from across
channels, through one Inbox

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Equip your agents with AI-powered suggestions to ensure response consistency, provide automated responses to similar requests and resolve open tickets faster with more contextuality.

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Automate responses and inquiries for customer-created email tickets in real time without human assistance, while having a complete overview of all support tickets from all channels in one place.

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Integrate third-party applications like CRM, Order management systems, etc. to automate repetitive tasks to improve agent productivity.

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Facilitate agent collaboration by adding fellow agents and sharing internal notes on each ticket for faster troubleshooting

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Enable agents to chat & resolve queries in the customer’s preferred language without having to learn the langauge with the help of Auto-translate!

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Use conversational insights to help
teams evolve

Get deep actionable insights on your CSAT and helpdesk health through out of the box analytics and custom reports

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Use intent mining to identify repeated queries going to support desk and train your bot to answer them through active learning

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Use powerful no-code workflow builder to create automations around SLA, working hours, reminders, etc. right from inbox

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More ways to use yellow.ai to
transform your business

70%

Increase in CSAT scores

83%

Increase in customer experience

Ready to up your support game?
See what we can do for your industry

Latest insights

Support automation is just the
beginning