How conversational AI is transforming the retail and e-commerce industry?
Welcome to Agent-assist Inbox - An AI powered, automation first unified inbox for agents to provide enhanced customer support across chat, email, and voice.
Raise your CSAT scores by never letting a single conversation go unnoticed with omnichannel live support across channels.
View your customer’s entire journey across channels in a single unified view built on top of our customer data platform to get superior context for better problem resolution.
Why wait for customers to message you? Wow them through proactive notifications sent right from inbox on the channel of their choice.
Take advantage of agent-trained interactions through machine learning to automate responses and suggestions to specific requests and automatically process similar tickets over time, freeing up agents for complex tickets.
Equip your agents with AI-powered suggestions to ensure response consistency, provide automated responses to similar requests and resolve open tickets faster with more contextuality.
Automate responses and inquiries for customer-created email tickets in real time without human assistance, while having a complete overview of all support tickets from all channels in one place.
Integrate third-party applications like CRM, Order management systems, etc. to automate repetitive tasks to improve agent productivity.
Facilitate agent collaboration by adding fellow agents and sharing internal notes on each ticket for faster troubleshooting
Enable agents to chat & resolve queries in the customer’s preferred language without having to learn the langauge with the help of Auto-translate!
Get deep actionable insights on your CSAT and helpdesk health through out of the box analytics and custom reports
Use intent mining to identify repeated queries going to support desk and train your bot to answer them through active learning
Use powerful no-code workflow builder to create automations around SLA, working hours, reminders, etc. right from inbox
“The team is very agile in understanding the customer requirement and delivers as per customer expectations. They are always available with solutions and take proactive steps to mitigate risks.”
“yellow.ai allows easy integration with portals. It has easy to implement use cases and the guided workflows function smoothly. Their cloud solution and latest interface is amazing.”
“yellow.ai is among the best platforms to create chatbot solutions. It is easy to use and almost all options can be customized as per requirement..”
"They excel in creating conversational bots. They can provide meaningful innovations & insights into the products they build for us. They can literally automate everything you need to automate. Their product & solutions are customizable to tailor one's needs specifically"
“The team is proactive, accommodating, flexible & sound knowledge of the subject. They have always delivered the quality product & on timely basis. "
“yellow.ai is the perfect software for building the perfect chatbot. The option of either using UI for building a bot or completely sticking to coding is just simply amazing.”
“A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team. This has increased efficiency multi-folds.”
70%
Increase in CSAT scores
83%
Increase in customer experience
Support automation is just the
beginning
