Handle the Holiday Rush With Always-on Customer Support

As the demand surges and human resources dwindle, save yourself from a mess this festive season with Dynamic AI agents that truly understand your customers, speak their preferred language anywhere, anytime and can be deployed on 35+ channels with a single click.

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How can Dynamic AI agents help you this festive season?

Order management

Help customers make, modify and cancel orders with hassle-free order management.

Send order details

Keep your customers informed throughout the order fulfilment process with automatic order and shipping updates.

Automate exchange or return request processing

Enable customers to initiate returns and refunds right from the chat interface and answer any questions they may have.

Deliver personalized experiences

Chatbots integrated with your CRM can extract customer data to personalize interactions in real-time.

Generate leads

Engage, qualify and convert leads through conversational AI ads and retargeting campaigns across channels.

Initiate payments and refunds

Chatbots integrated with your CRM can extract customer data to personalize interactions in real-time.

Gather Customer feedback

Improve your NPS by collecting timely customer feedback via intelligent chatbots.

Collect valuable insights and analytics

Chatbots create systematic records of customer data in real-time to help you derive deep insights into behaviours and trends.

Step up your holiday customer service with AI-powered chatbots

Shoppers are busy scouring the internet for the perfect gifts, making it a prime time for e-retailers to win new customers. Add to this the fact that many agents will be on a break over the holidays and you simply may not be able to handle the holiday rush. Here’s why Yellow.ai’s Dynamic AI agents are the perfect solution to fill the service gap this festive season.

Omnichannel customer experience

Proprietary NLP engine

Proactive multilingual support

Customizable and scalable

Advanced contextual understanding

Live agent hand-off

Customer analytics

Easy integrations

No code development

Say CX? Say Yellow

Our customer success speaks for itself

fewer queries for your
agents

Self-service across the
customer lifecycle

reduction in
operational costs

Decrease in agent
hiring and turnover

increase in CSAT
scores

Personalized conversations,
solutions and actions

Gear up for the busiest season of the year with Yellow.ai

Get everything you need for a delightful customer experience, from seamless integrations with leading business systems to real-time actionable insights right out of the box.

Unmatched benefits of Yellow.ai Dynamic AI Agents

Solve customer queries instantly

No matter the time of the day or day of the week, e-commerce chatbots are always there for your customers.

Enhance your online store experience

Assist customers throughout their online shopping journey and help them find the right products with real-time support.

Multiply revenue by upselling and cross-selling

With AI in action, chatbots understand exactly what your customers need and make high-value product recommendations.

Shorten the purchase cycle

Push the right offers at the right time with AI-powered chatbots and move your customers faster through the funnel.

Cut-down customer support costs

Cut down your customer service costs and the calls you receive by letting chatbots handle up to 80% of repetitive customer queries.

Hear From Our Customers

Get to know us from the businesses that use Yellow.ai every day.

“With Yellow.ai, we are able to enhance our omni customer experience. It is always a pleasure partnering with a team that is aligned with your business goals and continues to…”

– Vikas Gupta, Senior Manager,
Omnichannel & Innovation, Sephora

“…we’re able to handle double the volume with the same team size and support our customers with Yellow.ai’s chatbot.”

– Kannan Rajaratnam,
Customer Experience and epayments, Director, Zalora

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

– Pranshu Rastogi, Business Unit Head, Dominos

Featured resource

E-BOOK

How Conversational AI is Transforming the Retail and E-commerce Industry

Download this Ebook to gain in-depth insights about:

Retail and e-commerce market growth
How AI chatbot s improve the shopping experience
Benefits of using conversational AI in online shopping
How you can use AI chatbots to engage with buyers and create a unified shopping experience.

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