Scaling Customer Service with AI-first Automation

As AI-powered bots gain widespread adoption in India, join Kishore (CTO, Yellow.ai) in exploring its pivotal role in enhancing support operations and customer experiences. Seize this opportunity to learn strategies to stay ahead of the rapidly changing technology landscape and consumer behaviors.

Customer support is often seen as a necessary expense—a cost center that businesses must bear. However, with the right automation tools, support can be transformed into a powerful revenue-generating engine. This session will explore how the combined strengths of AWS’s cloud infrastructure and Yellow.ai’s Generative AI-powered customer service platform can drive this transformation.

Generative AI is the talk of the town but how can businesses get the best out of this new technology? Our experts deep-dive into the real-world applications of Generative AI for customer service.