Global enterprises trust Yellow.ai over the rest

Award-winning enterprise grade CX
automation platform

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Conversations are complex. Build VAs that understand the user’s personality, context & sentiment to respond with empathy - even with less training data.

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Using FAQs to train VAs is a lot of work. We directly connect with your knowledge base & past tickets to train our VAs - exponentially decreasing time to go live.

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Why should you retrain your VA for every new language that you add? Our VAs, once trained in English, understand queries in 100+ languages, without extra training.

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Humanistic, 1:1 conversations

Ditch the CRMs built for the last decade. New age enterprises have agents & VA’s work hand-in-hand, offering recommendations, validating predictions & making each other better.

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Our VAs are not static. They crunch millions of anonymised conversations happening across the platform daily to improve predictions & get better with time.

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Think beyond traditional support. With Engage, your agents & marketers can map user journeys & reach out to consumers proactively - at the right time, right place.

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Why global enterprises choose Yellow.ai over nuance:

Key feature Yellow.AI nuance
Omni-channel
Web and Mobile App SDKs
Yes
Yes
Messaging platforms support
Yes
Partial
Voice Platforms support
Yes
Limited
Email Deflection
Yes
No
Languages Supported
120+
86+
Advanced NLP and ML Capabilities
High NLP efficiency with 50% less training requirement.
Yes (details)
No
Document Cognition (Search across thousands of documents)
Yes
No
Multiple Bot Orchestrator
Yes
No
Multiple intent training and recognition within one sentence
Yes
No
NLP training report for utterance conflicts.
Yes (details)
No
NLP training report for utterance conflicts.
Yes
No
Platform capabilities
Native support for local languages
Yes
Partial
Prebuilt Industry Domain Vertical Apps (HT, IT Support, Insurance, Banking, Marketing, Lead Gen, Procurement)
Yes
No
Integrated web-based development layer
Yes
No
Integrated Knowledge management and content management layer
Yes
No
Multilingual Capabilities, with on the fly language change capabilities
Yes (details)
No
Retargeting via campaign manager
Yes
No
UX Customizations for Web and App based Bots
Yes
Partial
Enterprise-Grade Security, Compliance and Administration
Customizable MIS reporting and analytics
Yes
No
Integrated Content management system
Yes
No
Knowledge extraction using NLG & ML
Yes (details)
No
Build and Test Bots
Integrated Survey Module
Yes (details)
No
Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions.
Yes (details)
Yes
Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains.
Yes
No

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