Global enterprises trust Yellow.ai over Haptik

“My experience with Yellow.ai
has been wow!”

-Rajendra B

Vice President, Enterprise (>1000 employees)

Yellow.ai crushes Haptik

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Why we are better than Haptik - Just facts no BS

100+ integrations with industry leading platforms

Plug & play integration with leading industry platforms, channels and languages, which enables brands to seamlessly integrate with their existing systems and tools to provide a unified customer experience.

“Yellow.ai allows easy integration with portals. Their cloud solution and latest interface is amazing.

“The capability of the bot to integrate with our internal and 3rd party applications to provide real-time information is really great.”

5X larger Consumer Base

With over 1000+ customer deployments across 50+ countries and 15+ industries, Yellow.ai crunches millions of conversations every month. The knowledge and experience gained from our current customer base enables us to better support similar businesses.

Democratizing AI with Yellow.ai's marketplace

Yellow.ai’s marketplace helps accelerate time to value via helping developers and business users access a wide variety of reusable components or model bots.

“The best platforms to create chatbots solutions. It is easy to use and almost all options can be customized

“Yellow.ai is the perfect software for building the perfect chatbot

Low/No code platfrom

Conversations are complex but our user-friendly no-code platform understands the user’s personality, context & sentiment to respond with empathy.

Some other reason why we deliver
phenomenal results
for our customers

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Proprietary NLP Engine with self-learning loop & sentence embeddings that make your bots Language-Intelligent, ensuring laser sharp accuracy.

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End-to-end automation for your enterprise! Automate routine queries from your customers & employees and shoot up your CSAT and ESAT scores.

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83% of customers believe talking to a person to be the most important part of CS processes because voice is interpersonal, informal and inherent to human communication.

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Why reinvent the wheel or start from scratch? With our pre-built, domain specific models, you can go to market with up to 98% accuracy, right off the bat! Plus, leverage Yellow.ai’s marketplace for adding components that click!

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Yellow.ai vs. Haptik: Competitive Comparison

Key feature Yellow.ai Haptik
Voice support on web widget
Yes
No
Email support
Yes
No
SMS support
Yes
No
Business channels like slack, line, viber support
Yes
No
View the entire chat history and context behind any message that the bot did not understand
Yes
No
Automatically identify and mask sensitive user data from live chat portal and chat logs
Yes
No
AI-powered search across hundreds of documents using document cognition
Yes
No
Ability to orchestrate multiple bots under the skin of one bot
Yes
No
Intelligent Product Orchestrator for easier governance and uniform experience
Yes
No
Languages supported
100+
Hindi, Marathi, Gujarati, Tamil, and Bengali
NLP training in native language
Yes
No
User can upload attachments on the bot
Yes
No
Filters to handle the differences in elements supported across channels
Yes
No
Customizable MIS reporting and analytics
Yes
No
Integrated Content management system
Yes
No
Image processing and OCR for unstructured documents
Yes
No
In-built database for quick response time
Yes
No
Automate complex processes and integrate with APIs through the developer portal
Yes
No
Pre-built validators for the date, time, OTP, etc.
Yes
No
Direct API connector and API management tool
Yes
No
Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions.
Yes
No
Advanced level regression testing support
Yes
No
Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains.
Yes
No
Manage bots, determine bot and task availability, configure deployment channels, and more from a centralized admin console
Yes
No

Note: The above comparison is based on the data on Haptik’s website and our best understanding of Haptik’s platform

1000+ happy customers and counting

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