Analytics
Channels
Human + AI
Safe AI
Integrations
Trusted by 1,300+ Enterprises for Transformative AI-Powered Service
Build, test, and optimize AI agents using one powerful platform
Leveraging insights from 16B+ customer conversations annually, Yellow.ai’s agentic AI platform is built to autonomously drive human-like conversations for complex enterprise ecosystems. The platform utilizes 15+ cutting-edge LLM models to power AI agents that understand user intent, retrieve accurate information, achieve complex business goals, and maintain context throughout.
AI Agent Development & Deployment Lifecycle
Discover
From data to deployment with Zero Setup AI agents
Build
Create no-code AI agents in minutes
Respond
Deliver grounded, precise answers with Agentic RAG
Debug
Identify real-time issues as you build
Test
Ship reliable AI agents faster
Measure
Actionable insights from real-time metrics
Analyze
Drive continuous improvement of AI agents
Discover
From data to deployment with Zero Setup AI agents
Enterprises get a ready to deploy AI blueprint — our agent discovery feature fetches historical information( customer data, knowledge bases and SOPs) to identify support issues and create AI agents that can tackle them.
- Automatically extract user intents, FAQs and pain points
- Identify scenarios where where automation is required
- Export intents, conversations and flows directly into the AI builder
Build
Create powerful AI agents in minutes
Design workflows with simple prompts using our AI agent builder — no coding, no complexity. Our AI agents can work on multi-step queries and drive automated workflows, without any training.
- Create dedicated AI agents with minimal instructions – specify the goal, define its scope and it’ll get the job done.
- Accomplish complex goals and tasks —order fulfillment, ticketing, approvals—directly via AI agents.
- Provide multi-modal support and engage with customers via rich media.
Respond
Deliver grounded, precise answers with Agentic RAG
Powered by our Agentic RAG architecture which combines intelligent retrieval with reasoning and action, Yellow.ai’s AI Agents don’t just retrieve—they think, act, and learn—and deliver next-level intelligence for your enterprise.
- Maintain complete context throughout the conversation and ask follow up questions- no more lost threads.
- With automatic tagging and chunking, AI agents can find the most relevant content instantly. No more broad, unstructured searches.
- Sync knowledge from any source—websites, custom APIs, third-party platforms to keep content updated.
Debug
Identify real-time issues as you build
Our AI copilot makes debugging AI Agent behaviour easy — get complete visibility into how AI agents make decisions, call workflows, and drive every step of the conversation.
- Test agent behavior across different channels
- View detailed conversation traces to understand logic and edit/ troubleshoot accordingly
- Analyze failures and deep dive into root cause
Test
Ship reliable AI agents faster
Automate real-time testing and evaluation within one interface, to ensure that deployments are robust, fast, and enterprise-ready.
- Automate tests at scale, cover edge cases, and improve AI agents with smart insights.
- Handle scenarios such as managing dynamic conversations ( changing customer requirements) and edge cases. No manual rewrites
- Get detailed reports to identify failures and feed insights back into training
Measure
Get actionable insights from real-time metrics
Get access to in-depth conversation metrics, identify opportunities to improve CSAT, and drive higher automation of conversations with AI.
- Access 20+ dashboards that showcase metrics such as automation rate, AI resolution rate, and automation opportunities.
- Create widgets and reporting dashboards according your business needs
- Deep dive into what journeys users are taking, where and why are users dropping off
Analyze
Drive continuous improvement of AI agents
Track what works, what doesn’t — and continuously improve your AI agent’s ability to answer customer queries.
- Get strategic insights with topic clustering and user sentiments – identify knowledge gaps, and auto-generate improvements.
- Get topic level and conversation level breakdown of user sentiments. Get a Timeline view of user sentiments across periods.
- Create a self learning loopback for AI agent — Generate knowledge base articles from successful agent interaction
Top capabilities of our platform
Contextual omnichannel support ( chat, voice, email)
Human-like Voice AI
Agentic discovery & analytics
AI powered testing & debugging
AI-powered agent assist
Prebuilt integrations across 150+ enterprise systems
Data security and privacy
Less than 1% hallucination rate
Multi-modal capabilities
FAQs
How is Agentic AI different from traditional Generative AI or chatbots?
NLP chatbots are rule-based, with basic automation capabilities to handle FAQs.
Generative AI chatbots are capable of not just classifying and retrieving data, but also generating information, with broad contextual understanding.
Generative AI agents can generate responses, reports, and recommendations, but need human intervention approval intervention. They don’t have a context memory, and cannot update, trigger workflows, or coordinate across enterprise systems.
Agentic AI agents can execute end-to-end workflows autonomously. They maintain persistent context and relationship memory, and build on previous interactions to resolve queries faster- They continuously learn from enterprise operations, adapt to changing business requirements and improve performance.
What core capabilities are included in the Agentic AI Platform?
Autonomous Planning & Execution : Determines optimal actions, invokes appropriate tools, and tracks progress. Allows business users to define objectives rather than scripting or coding
Contextual Super Agent: Real-time decision engine selecting the right tools, executing workflows dynamically. Zero training required to identify multiple intents and maintain conversation context.
Proactive User Engagement : Executes actions, escalates issues, and refines solutions based on real-time feedback. Interacts intelligently by asking for missing details and clarifying ambiguities.
Continuous Learning : Improves with every conversation, filling knowledge gaps automatically. Enhances responses and shares insights across all customer touchpoints
Which industries and enterprise functions can benefit most from Agentic AI?
All industries and functions can benefit from Agentic AI. Here are a few use-cases
Finance
Autonomously resolve account issues, execute transactions, coordinate with multiple departments, escalate complex cases with full context.
Real-time transaction monitoring, automatically block suspicious activities, initiate investigation workflows, coordinate with law enforcement
Retail
Act as personal shopper – browse inventory, compare prices across channels, negotiate deals, place orders, track deliveries, handle returns
Automatically reorder stock based on real-time demand, coordinate with suppliers, optimize warehouse space, manage seasonal adjustments
Travel & Hospitality
Book flights, hotels, restaurants, handle changes, manage cancellations, coordinate with travel partners
Check for alternatives during disruptions, rebook automatically, handle refunds, coordinate with airlines/hotels
How does the platform ensure enterprise-grade data security and compliance?
Our platform provides enterprise-grade data protection and compliance with built-in SOC 2, GDPR, and ISO standards.
Can the Agentic AI Platform integrate with existing CRMs, ERPs, or helpdesk tools?
Yes, the platform has 150+ prebuilt enterprise systems such as
CRM (Salesforce, HubSpot)
ERP (SAP, Oracle)
HRMS (Workday, BambooHR)
ITSM (ServiceNow, Jira)
