Learn how this aggressively growing start-up in Singapore leveraged virtual assistants across channels to deliver personalisation at scale
Zenyum is unique in the Healthcare Tech space in Southeast Asia. As an aggressively growing start-up, Zenyum's web platform sees traffic of over 50,000 users every month. They wanted to channelise this traffic to be handled by a virtual assistant that could support customers and resolve queries.
In order to build a true omnichannel support system and to deliver a connected experience across all human interactions in real-time, across channels and at scale, the AI agent was taken live on their official website, Facebook Messenger, Instagram and WhatsApp.
The Zenyum virtual assistant delivers support through a wide range of menu options; from a personalised assessment via a series of questions to understanding each case or even sharing costs, installment plans and clinic locations. It is a go-to assistant for any new customer, serving as a helpful tool to navigate and ascertain how Zenyum can help.
For a quick turnaround of customer enquiries, the Zenyum bot has helped in increasing customer engagement reducing the need for a human agent. It is an intuitive, humanlike chat agent that can simulate a live agent, right from initiating customer conversations to delivering information and taking actions on their behalf.
New users on the channels in the span of a year
Messages exchanged on the 4 channels
New sessions handled
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