How conversational AI is transforming the retail and e-commerce industry?
A more nuanced approach to your TX needs. Yellow.ai brings omni-channel customer and employee engagement and support automation, across text and voice, in ONE platform. Schedule a demo and discover why global brands prefer Yellow.ai over Nuance.
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Conversations are complex. Build VAs that understand the user’s personality, context & sentiment to respond with empathy - even with less training data.
Using FAQs to train VAs is a lot of work. We directly connect with your knowledge base & past tickets to train our VAs - exponentially decreasing time to go live.
Why should you retrain your VA for every new language that you add? Our VAs, once trained in English, understand queries in 100+ languages, without extra training.
Ditch the CRMs built for the last decade. New age enterprises have agents & VA’s work hand-in-hand, offering recommendations, validating predictions & making each other better.
Our VAs are not static. They crunch millions of anonymised conversations happening across the platform daily to improve predictions & get better with time.
Think beyond traditional support. With Engage, your agents & marketers can map user journeys & reach out to consumers proactively - at the right time, right place.
| Key feature | Yellow.AI | nuance |
|---|---|---|
| Omni-channel | ||
| Web and Mobile App SDKs |  Yes |
Yes |
| Messaging platforms support | Yes |
 Partial |
| Voice Platforms support | Yes |
Limited |
| Email Deflection | Yes |
 No |
| Languages Supported | 120+ |
86+ |
| Advanced NLP and ML Capabilities | ||
| High NLP efficiency with 50% less training requirement. | Yes (details) |
No |
| Document Cognition (Search across thousands of documents) | Yes |
No |
| Multiple Bot Orchestrator | Yes |
No |
| Multiple intent training and recognition within one sentence | Yes |
No |
| NLP training report for utterance conflicts. | Yes (details) |
No |
| NLP training report for utterance conflicts. | Yes |
No |
| Platform capabilities | ||
| Native support for local languages | Yes |
Partial |
| Prebuilt Industry Domain Vertical Apps (HT, IT Support, Insurance, Banking, Marketing, Lead Gen, Procurement) | Yes |
No |
| Integrated web-based development layer | Yes |
No |
| Integrated Knowledge management and content management layer | Yes |
No |
| Multilingual Capabilities, with on the fly language change capabilities | Yes (details) |
No |
| Retargeting via campaign manager | Yes |
No |
| UX Customizations for Web and App based Bots | Yes |
Partial |
| Enterprise-Grade Security, Compliance and Administration | ||
| Customizable MIS reporting and analytics | Yes |
No |
| Integrated Content management system | Yes |
No |
| Knowledge extraction using NLG & ML | Yes (details) |
No |
| Build and Test Bots | ||
| Integrated Survey Module | Yes (details) |
No |
| Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions. | Yes (details) |
Yes |
| Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains. | Yes |
No |
"The yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month"
Project Director
"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers"
Project Director
“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”
Business Unit Head
“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%”
Lead, Digital
“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”
CIO
“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”
We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.
Customer Experience and epayments Director, Southeast Asia, Zalora
