How conversational AI is transforming the retail and e-commerce industry?
Our Kore competitors are far away from a great product
Harness the power of Yellow.ai’s conversational AI platform that can converse in more than 120 languages, integrated CMS, pre-built domain driven apps and seamless knowledge extraction using the latest AI tech. Our kore competitors are far away from providing such a great deal of features. Schedule a demo and we’ll show you the difference.
Advanced virtual assistant provider (AVA) in emerging technologies and trends impact radar:AI
Read Report
Advanced Virtual Assistant Provider (AVA) in Emerging Technologies: Tech Innovators in Conversational AI and Virtual Assistants
Read Report
Virtual Enterprise Assistant Provider for Emerging Technologies and Trends Impact Radar: Hyperautomation
Read Report
Leading Conversational AI Platform for 2021 Strategic Roadmap for Enterprise AI: Natural Language Architecture
Read Report
Recommended as Chatbot Provider for 2021 CIO Agenda: A Banking and Investment Services Technology and Service Provider Perspective
Read Report
Recommended as Virtual Customer Assistant Provider in Digital Commerce Vendor Guide, 2021
Read Report
Enabling brands to seamlessly integrate with their existing systems and tools to provide a unified customer experience with plug & play integration with leading industry platforms, channels and languages,
Never loose another conversation! Choose from over 35+ consumer channels across voice and chat, in 100+ languages to be where your customers are.
Voice AI is revolutionizing conversational CX and future-ready brands are deploying both; Text & Voice AI to stay ahead of the curve. We are your launchpad to new horizons!
Make your bots Language-Intelligent, ensuring laser sharp accuracy thanks to our proprietary NLP Engine with self-learning loop and sentence embeddings, enabling natural conversations.
Conversations are complex but our user-friendly no-code platform understands the user’s personality, context & sentiment to respond with empathy.
Ditch the CRMs built for the last decade. New age enterprises have agents & VA’s work hand-in-hand, offering recommendations, validating predictions & making each other better.
Support your employees through out their journey with right information through right channel across HR, IT, Finance & Operational processes. Improve ESAT by 95%.
Happy employees build strong customer relationships by leveraging our 360* hyper-automation driven platform to improve CSAT by 20% and annual revenue increase by 25%
Listen, understand and self-serve 80% of customer queries with smart hand-off to live agents for critical cases and reduce operational costs by 70%
| Key feature | Kore.ai | Yellow.AI |
|---|---|---|
| Omni-channel | ||
| Email deflection |  No |
 Yes |
Email automation | Yes |
Yes |
| Languages supported | 86+ |
120+ |
| Advanced NLP and ML Capabilities | ||
| High NLP efficiency with 50% less training requirement. | No |
Yes |
| NLP training report for utterance conflicts. | No |
Yes |
| Multiple intent training & recognition | Yes |
Yes |
| Platform capabilities | ||
| Native support for local languages(Except Hindi) |  25+ |
100+ |
| Prebuilt industry domain vertical apps (HT, IT support, insurance, banking, marketing, lead gen, procurement) | No |
Yes |
| Integrated knowledge management and content management layer | No |
Yes |
| Multilingual capabilities, with on the fly language change capabilities | No |
Yes |
| Retargeting via campaign manager | No |
Yes |
| Enterprise-grade security, compliance and administration | ||
| Integrated content management system | No |
Yes |
| Knowledge extraction using NLG and ML | No |
Yes |
| Build and test bots | ||
| Integrated survey module | No |
Yes |
| Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains. | Partial |
Yes |
| Auto ML( Unsupervised learning) | Yes |
Yes |
| No code interruption management | Yes |
Yes |
"The yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month"
Ananth Prakash
Project Director
"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers"
Ishita Sharma
Project Director
“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”
Pranshu Rastogi
Business Unit Head
“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%”
Rishabh Ranjan Pathak
Lead, Digital
“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”
Eric Hansen
CIO
“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”
Strategic Initiative team
We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.
Kannan Rajaratnam
Customer Experience and epayments Director, Southeast Asia, Zalora
Ready to experience the stronger alternative to
kore.ai? Talk to us for a free consultation today!
