Yes
Yes (Limited)
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Yes (100+ Lan...)
How conversational AI is transforming the retail and e-commerce industry?
Scale new heights and delight customers with a happier, engaged workforce with the world’s leading Total Experience (TX) Automation platform powered by Dynamic AI-agents. Deliver insightful experiences with our state-of-the-art NLP engine, smart analytics & comprehensive support across 100+ languages and 35+ text and voice channels.
Vice President, Enterprise (>1000 employees)
Advanced Virtual Assistant Provider (AVA) in Emerging Technologies and Trends Impact Radar:AI
Read ReportSupport your customer and employees needs around the globe, across 35+ text & voice channels, in 120+ languages,24x7. Improve CSAT by 20% and ESAT by 95% with Yellow.ai’s hyperdriven automation platform
With Yellow.ai’s insights engine & robust knowledge management functionality, connect your knowledge base & train the bot to understand thousands of pages in seconds to fetch and ptoduce relevant information,Reduce costs, decrease go-live time exponentially and improve customer experience.
Boost conversions and increase your ROI. Implement Total Campaign Management from a single platform and manage the creation, verification, optimization and monitoring of all inbound and outbound engagements.
Give momentum to your Total Experience (TX) automation journey with Voice AI. Deploy Text & Voice AI to stay ahead of the curve and soar to greatness.
The Yellow.ai platform is industry and function-agnostic, thereby supporting any conversational AI scenario. The platform has seen specific use cases and value addition opportunities in over 16 industries ranging from Banking, Retail to QSRs and Pharma
Once trained in English, Yellow.ai’s Dynamic AI agents, will process requests in 100+ languages without additional training. The NLP engine behind this provides pinpoint resolution with 98% accuracy in real time.
Harness the power of agents + chatbots along with active learning to deliver on-demand customer experience at scale to achieve 60% automation in just 30 days.
Plug-and-play integration with leading industry platforms, channels and languages allows brands to seamlessly integrate with their existing systems and tools to provide a unified total experience.
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Disclaimer: Based on the information available on Cognigy website.
"The yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month"
Project Director
"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers"
Project Director
“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”
Business Unit Head
“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%”
Lead, Digital
“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”
CIO
“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”
We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.
Customer Experience and epayments Director, Southeast Asia, Zalora
