Global enterprises trust Yellow.ai over Cognigy

“My experience with Yellow.ai
has been wow!”

-Rajendra B

Vice President, Enterprise (>1000 employees)

Overcome challenges with the best-in-class partner

Why do enterprises prefer Yellow.ai?

Your ONE platform for all Total Experience(TX) automation needs

Support your customer and employees needs around the globe, across 35+ text & voice channels, in 120+ languages,24x7. Improve CSAT by 20% and ESAT by 95% with Yellow.ai’s hyperdriven automation platform

Robust Insights Engine & Knowledge Management capabilities

With Yellow.ai’s insights engine & robust knowledge management functionality, connect your knowledge base & train the bot to understand thousands of pages in seconds to fetch and ptoduce relevant information,Reduce costs, decrease go-live time exponentially and improve customer experience.

ONE platform for your Inbound and Outbound engagements

Boost conversions and increase your ROI. Implement Total Campaign Management from a single platform and manage the creation, verification, optimization and monitoring of all inbound and outbound engagements.

Enable smarter B2C interactions with Voice

Give momentum to your Total Experience (TX) automation journey with Voice AI. Deploy Text & Voice AI to stay ahead of the curve and soar to greatness.

Building Total Experience Automation
for future-ready enterprises

The Yellow.ai platform is industry and function-agnostic, thereby supporting any conversational AI scenario. The platform has seen specific use cases and value addition opportunities in over 16 industries ranging from Banking, Retail to QSRs and Pharma

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Once trained in English, Yellow.ai’s Dynamic AI agents, will process requests in 100+ languages ​​without additional training. The NLP engine behind this provides pinpoint resolution with 98% accuracy in real time.

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Harness the power of agents + chatbots along with active learning to deliver on-demand customer experience at scale to achieve 60% automation in just 30 days.

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Plug-and-play integration with leading industry platforms, channels and languages ​​allows brands to seamlessly integrate with their existing systems and tools to provide a unified total experience.

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Yellow.ai vs Cognigy: Competitive Comparison

Key feature Yellow.ai Cognigy
Web and Mobile App SDKs
Yes
Yes
Messaging platforms support
Yes
Yes (Limited)
Voice Platforms support
Yes
Yes
Email and IVR support
Yes
Yes
SMS support
Yes
Yes
Email Deflection
Yes
No
Email Automation
Yes
Yes
Voice Deflection
Yes
Yes
Smalltalk and generic responses
Yes
Yes
Multiple intent training and recognition
Yes
Yes
Pre-built training models for common domains
Yes
No
Integrated cognitive Support desk and Agent routing
Yes
Yes
Configurable alerts and notifications based on customer messages
Yes
Yes
Integrated audience segmentation
Yes
No
Native support for local Indian Languages (except Hindi)
Yes (120+ Languages)
Yes (100+ Lan...)
Deliver documents & media files within messages
Yes
Unknown
Send messages via push notifications
Yes
Yes
Global & step-level context management
Yes
Yes
Multilingual Capabilities, with on the fly language change capabilities
Unknown
Retargeting via campaign manager
Yes
Yes
Full in-premise deployment
Yes
Yes
Analytics to give real-time analytics into bot usage
Yes
Yes
Customizable MIS reporting and analytics
Yes
Yes
Customer-bot connector : Unlock systems of record with an agent that runs behind your enterprise firewall and facilitates secure data exchanges between on-premise systems and bot's cloud-based infrastructure
Yes
Unknown
Integrated Content management system
Yes
No
Image processing and OCR for unstructured documents , Document Cognition
Yes
No
Easily format chatbot responses as images, cards, quick options, etc.
Yes
No
Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions.
Yes
No
Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains.
Yes
Yes
Manage bots, determine bot and task availability, configure deployment channels, and more from a centralized admin console
Yes
Yes
Integrated Survey Module
No
NLP Models & Configurations
Yes
Yes
Auto ML (Unsupervised learning)
Yes
Unknown
Pre Defined Bot Synonyms(global synonyms) vs Entity Synonym(specific to an intent)
Yes
No
No Code Interruption Management
Yes
Yes
Entity Amendment
Yes
No
GUI Integrated NLP analysis
Yes
No
Scope Based API Management
Yes
Yes
Auto Dialog Generation
Yes
No
Filter Response as per audience, channel
Yes
No
Interaction Recording over Web widget
Yes
No
Knowledge extraction using NLG & ML.
No
NLP training report for utterance conflicts.
No
High NLP efficiency with 50% less training requirement.
No

Disclaimer: Based on the information available on Cognigy website.

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