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Total Experience Automation – The Next-Gen Conversational AI Strategy

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Total-experience (TX) is a business strategy that interlinks customer experience (CX), employee experience(EX), user experience (UX) and multi-experience (MX) disciplines across the organization. TX is not just about technology or adopting a certain application. TX is about how to use the technology, relevant tools and interactions to enhance, empower and embolden both customers and employees.
TX comes to life in moments of truth when employees and customers meet.

Gain insights on:

1
Understand the current state of Customer Experience(CX) & Employee Experience (EX)
2
Understand the challenges being faced by Enterprise to bring synergies between CX & EX
3
Understand key tenets of Total Experience(TX)
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Understand how enterprises can build next-generation TX strategy with Conversational AI.
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