By Use Cases
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The art of creating an omni-channel CX strategy with Remm Technologies (Africa)
Saumya Tripathi
Sr. Sales Manager, Africa, Yellow.ai
Ruth Chimezie
Sales Manager, Remm Technologies & Solutions LTD
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What will you learn?
While the advent of the Covid-era accelerated the need for digital transformation for brands across the globe, many jumped into it in urgency, blindfolded and not equipped with any relevant precedence to take lessons from. So as a brand championing the cause of CX automation globally, we would like you to get both a macro and micro-level view of the scope and challenges in switching to conversational commerce automation.
- Taking the first steps towards building a CX strategy for your brand.
- Leveraging Conversational AI to enhance customer experience & thus retention
- Platform Demo of how it all works.
Saumya Tripathi
Sr. Sales Manager, Africa, Yellow.ai
Saumya has a decade-long experience in managing the Customer Experience portfolio and has worked with Oracle in the past where he handled customers experience across marketing, CRM, & Service Cloud automation. He is also experienced in driving sales through Partner Onboarding, Training, Engagement, Leads and Opportunity Management for Global and National SI’s along with the loc
Ruth Chimezie
Sales Manager, Remm Technologies & Solutions LTD
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